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This video contains highlights from a training Webinar given on Troubleshooting Notification Emails.
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Step 1: Ensure the Member Made a Reservation
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Go to the Admin Dashboard, and navigate to the day that the member has the reservation for.
If the reservation is on the calendar, then go to Step 2.
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To do this, start on the Admin Dashboard, and go to the date of the member’s reservation. Click on the reservation to open the Booking Window.
Within the Booking Window, you can then determine if email notifications have been disabled. If the email notifications are checked then go to Step 2.
Step 3: Ensure the Member is Receiving Emails
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Open the member’s profile and click Edit This User.
Scroll to the email section of the member’s profile.
Here there should be a valid email address listed for the primary email - which you may need to confirm with the member. The Receive Emails box should also be checked, which enables the member to receive email communication from the club.
If the member has a valid email address and is enabled to receive email communications, go to Step 4.
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To access Mail Reporting, hover of Admin and choose Mail Reporting.
Click on the Single Email Tab within Mail Reporting.
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Ask the member to check their Spam folder, and to add this email (noreply@clubessential.com) to their safe sender list.
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Troubleshooting Notification Emails Guide
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