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Mobile - Getting Started

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Mobile Ordering empowers your members to quickly and conveniently order food from your Club’s Mobile App, for pick-up or delivery (optional) at Club locations.

Because mobile ordering directly integrates with your Clubessential Office system, orders entered into the Mobile Ordering application appear in the Mobile POS system, and fire the related tickets to the kitchen/bar printer(s) seamlessly.  Setup and configuring Mobile Ordering is done in the Clubessential Office Management System. Additionally, because the app fully integrates with the Office system, Member Profile information auto-populates notification contact info for Member’s ease of use.

Use Case(s)

Common use cases for mobile ordering are:  Member take-out orders, Members ordering food at the turn, poolside, or at the tennis courts, etc.

 

 

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Mobile Ordering Configuration - Office

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Please Note: Background Images shown behind each menu location on the landing page can be selected from the back Office Software from a list of stock images. Please see the Club Admin Access via Back Office Software section for more detail.

Placing an Order

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    • The Pickup option will allow for the member to pick up their order from the location they ordered from, at the time they specify (as allowable by the configuration settings).

    • The Delivery option (if enabled) will allow for the Member to choose from a predefined Delivery Location at the Club where they wish to have their items delivered to at the time they specify (as allowable by the configuration settings, as seen below) OR Delivered to their location based on location based services from their Mobile Device.

 


Please Note: Club Locations can be added, edited, and removed from Area Information then Mobile Ordering menu.  


Members can select a time by clicking next to the Clock Icon, and selecting from available times (as allowable based on configuration).  To select a location for delivery, Members will tap next to the Location icon, and enter location (ie - Pool), and then will click Done when finished.

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Please Note: Navigating back to the Mobile Orders tab you will see a pick-up time. This pick-up time will determine when orders are sent to the kitchen. The send frequency configured on the menu in the back Office system will automatically send orders to the kitchen, dependent upon the send frequency entered (in Minutes). For example, if the send frequency is set to 15 minutes and the order is scheduled to be picked up at 12:35 p.m. the order will automatically send to the kitchen at 12:20 p.m. Please refer to the Add a Menu section for more information on setting up your send frequency.

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