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Overview
The Split Ticket feature enables users to split an existing ticket in a variety of ways:
After splitting a ticket, adjustments can me made if you decide you want to split the ticket in a different manner or need to make corrections. The Split Ticket feature also enables users to combine tickets. Example Use Case(s)
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Split Ticket Feature
The Split Ticket option is listed under the More actions section of ticket (the 3 continuous dots icon).
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3) The Split Ticket Screen will appear as follows:
Split Ticket Options
There are various ways to split a ticket:
- Split by Creating New Tickets (and select the items items to be moved to each new ticket)
- Split Item
- Split by Quantity
- Split by Seat
- Split by Course
- Split by Amount
Split By Creating New Tickets
Use Case: There are 3 members at the same table. Only one ticket was created for the table and it is in Member 1's name. All items for the table have been added to the ticket. Upon settling, Member2 and Member3 request their own tickets for the items they ordered.
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8) Once all items are on the correct tickets and the correct member has been assigned to each ticket, click Save & Close to save your changes. The newly created tickets will be added to the Open Ticket grid. 
Split Item
Split Item provides the ability to split an item across multiple tickets.
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- The Split Item changes the item QTY to fractions to calculate the item price to meet specified amount.
Split By Quantity
Split by Quantity provides the ability to split an entire ticket by a specified number.
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- The Split by Quantity changes the item QTY to fractions to calculate the item price to meet specified amount.
- Once clicking Save & Close, the changes are saved. Once the changes are saved, there is no way to merge the amounts and QTY back to original state.
- Once clicking Save & Close, all subsequent items entered on a ticket will be added to the ticket as a full amount and QTY.
Split By Seat
Split by Seat allows the user to split a ticket based on seating. Note: This option can only be used when utilizing seat positioning.
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5) Click Save & Close to save your changes.
Split By Course
Split by Course allows the user to split a ticket by course. Note: This option can only be used when utilizing courses.
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5) Click Save & Close to save your changes.
Split By Amount
Split by Amount allows the user to split a ticket by a specified amount a person wants to pay.
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- The Split by Amount changes the item QTY to fractions to calculate the item price to meet specified amount.
- Once you click OK the changes are saved. Once the changes are saved, there is no way to merge the amounts and QTY back to original state.
- All subsequent items entered on a ticket after the ticket has been Split by Amount will be added to the ticket as a full amount and QTY.
Include Tax
The Include Tax feature is utilized to include the calculated tax and service charge into the the split.
- If you choose to include tax, then the Subtotal of the new ticket will be the split amount minus the tax and service charge that will be calculated when settling (Spit Amount - (Tax + Service Charge)) = Subtotal. This is done so that the Total amount paid comes as close as possible to the split amount entered (without exceeding it).
- If you choose to not include tax, then the Subtotal of the new ticket will be the split amount itself (or as close as possible to the split amount given calculations and rounding). Upon settling, tax and service change will be added to the Subtotal.
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When settling, tax and service charge will be added to the Subtotal.
Combining Tickets
In the event a member decides to pay for another member sitting at a separate table, the Split Ticket feature can be used to combine the two tickets into one. Please note that in order to combine the tickets, the tickets need to be on the same table. Therefore, the non-paying member's ticket needs to be moved to the paying member's table.
1) Use the Change Table feature to move the non-paying member's ticket to the paying member's table.
2) Once the two tickets are on the same table, select Split Ticket.
3) The Split Ticket Screen will appear as follows:
4) Check the item(s) that should be moved from non-paying member's ticket to the paying member's ticket. Then click Move Selected Item(s).
5) All items will be moved to the paying member’s ticket. The ticket the items were transferred from will automatically be deleted.
Best Practices
When ticket splitting is required, ensure to add the items as normal and then after all items are added, select Split Ticket.
When combining tickets, ensure all tickets are at the same table prior to merging them by using the Split Ticket option.
FAQs
Q: I split my ticket the wrong way but have not yet clicked 'Save & Close', can I start over?
A: Yes, by clicking the back arrow (top left-hand corner of the Split Ticket screen), your Split Ticket actions will be cancelled and you will be returned to the original ticket. Start fresh by reselecting the Split Ticket option.
