Overview

Club Admins and Editors are able to easily change passwords on behalf of members if needed. Using the Member Profile Edit tool, a password can be updated or a password reset link may be sent to the member via email.

Use Case(s)

Password changes may need to occur if a member has forgotten their password. Admins and Editors may either manually update the password or send a password reset key to the member’s email address. Password changes may also be made for staff accounts on the website as well.

Required Permissions

• Admin

• Editor

Best Practices

1. By being able to change the passwords for members and staff, you will eliminate the time it could take to reach your designated support team in case they are experiencing longer turnaround times.

1. Also, by helping the member right then and there shows the member you can help in any way possible. By being able to change their password so they can log into the site means they can sign up for events, make dinner reservations and tee times, and will bring revenue to the club.

FAQs

Q: How often do members have to change their passwords?

A: The only time members have to change their password is after they log into the site for the first time.

Q: How often do staff members have to change their passwords?

A: Site Editors are not required to change their passwords. Site Administrators are required to change their passwords

every 180 days.

Q: Why can I not see the password field?

A: All passwords are encrypted so you will not be able to see the password. Even corporate administrators cannot see the passwords.

Q: Why can a member log in on their computer, but not on their iPhone/iPad/other device?

A: Incorrect or outdated login credentials are likely saved and browser cache may need to be cleared. Here are multiple methods to do so based on the browser/device type: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies .