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Table of Contents
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Video
This video contains highlights from a training Webinar given on Reservation History.
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Content
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Use Cases:
- As an Admin, I would like a quick and easy way to determine a member’s reservation history, in the case a member requests information about a particular reservation.
The member Reservation History tool allows for a Reservation search via location, status, or date for a selected member.
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Snippets
Default messages are highly customizable using snippets. Snippets are special codes that pull in personalized member information and reservation details into the default message. Snippets are formatted with pound signs and should always be in all capital letters. The example below shows the Member Name snippet; ##MEMNAME##.
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Below the email body you have the option of an added a text-only version of the message which is for anyone who may have opted out of HTML emails. This section will only contain plain text but you can still use snippets here to customize the message.
There is also an SMS version for any member that may have opted into receiving SMS communications from the club.
Please Note: The SMS notification is limited to only 160 characters so the message will need to brief here.
Cross Marketing
Email notifications allow the opportunity to increase your marketing power by showcasing upcoming events or maybe even a department specific sale. In the example below, the upcoming Pumpkin Carving Night event is showcased at the top of a Tee Time notification email. This ensures that all users will make some sort of contact with the event across various platforms.
Please Note: It is important to note that once you start customizing this section - you will want to ensure that you update it again once the event or sale has ended.
FAQs
Q: Do members need to sign up for text messaging or will they automatically receive notification messages?
A: For more information on how to set up Text Messaging and how to manage member accessibility, please see the Text Messaging Guide.
Best Practices
- The SMS notification is limited to 160 characters, the message will need to brief here.
- Users can create additional emails to send to Members or Guests by using the Add New links as well.
- When using Snippets, make sure they are always capitalized and use two pound signs before and after the snippet. Example: ##MEMNAME##.
Downloadable Guide
