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Overview
If you are experiencing issues with |
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your POS or receive a message that says “Please Contact your Application Vendor” and/or are locked out of your system, we have a few simple troubleshooting steps correcting this issue with |
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your Clubsoft Management Application |
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and Point of |
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Sale systems by uninstalling and reinstalling both applications. |
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Use Case |
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In the instance that you received the error listed above and/or are locked out of your system, you can follow these steps |
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to uninstall and reinstall the CMA and POS to remedy this issue and get you right back to serving your membership! Reinstall documentation |
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available here. |
Content
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The steps outlined below will allow you to uninstall both programs from your machine and set you up to reinstall and rid your systems of the error messages you have received.
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From here you will type in: whoami and hit return or enter. The machine will report back on the next line with the name in the format highlighted below. Again, please make a note of this name.
Best Practices
When mapping the shared application folder, use the UNC path to reduce risk of spreading viruses.
While it is not required, installing the Clubessential Office Management Application at the POS stations is oftentimes helpful for the Food and Beverage Managers to be able to make quick edits/updates to the system.
FAQs
Q. What version of Windows can I use?
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If the user has access to both the SQL database and local admin, follow these steps:
Downloadable Guide
Installing Office (CMA/POS) on Local Workstations - Onsite Server - Guide
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