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Overview
If you are experiencing issues with your POS or receive a message that says This document provides an overview of how to uninstall your CMA and POS applications. This process should be used with caution, and should be performed based on the recommendation of Clubessential’s Support team. Use Case Periodically, after an Office release, a Club may experience an error (within their POS system) that says, “Please Contact your Application Vendor” and/or are locked out of your system, we have a few simple troubleshooting steps correcting this issue with your Clubsoft Management Application and Point of Sale systems by uninstalling and reinstalling both applications. Use Case In the instance that you received the error listed above and/or are locked out of your system, you can follow these steps to uninstall and reinstall the CMA and POS to remedy this issue and get you right back to serving your membership! Reinstall documentation available here. This error usually means an uninstall and reinstall of both the CMA and POS applications are required. The issue occurs mainly due to Anti-virus software installed on a local PC that prevents the update from fully executing, causing the application to error. |
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Uninstalling
The steps outlined below will
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assist you
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in uninstalling both programs from your machine
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so you can then reinstall the applications, and
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continue serving your Members.
Command Prompt
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First, identify the name of your system or machine and make a note of it.
To do so, you will need to go to your Start menu and search for Command Prompt or select it from the quick menu.
From here you will , type in: whoami and hit return or enter. The machine will report back on the next line with the name in the format highlighted below. For this example, the name returned was administrator. Again, please make a note of this the name specific to the machine.
Uninstall/Change
Now you will need to go back to your Start menu and search for Uninstall (1) then select, Uninstall a Program (2).
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Now you will delete the 2.0 folder from the user name you requested earlier in the Command Prompt step. For the examples here, the user’s name is administrator. Please right click and then delete this folder.
At this point you have successfully uninstalled CMA/POS. Please follow the steps below to reinstall these programs.
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