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Go to the Admin Dashboard, and navigate to the day that the member has the reservation for.
If the reservation is on the calendar, then go to Step 2.
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Open the member’s profile and click Edit This User.
Scroll to the email section of the member’s profile.
Here there should be a valid email address listed for the primary email - which you may need to confirm with the member. The Receive Emails box should also be checked, which enables the member to receive email communication from the club.
If the member has a valid email address and is enabled to receive email communications, go to Step 4.
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To access Mail Reporting, hover of Admin and choose Mail Reporting.
Click on the Single Email Tab within Mail Reporting.
You may filter through single emails by either date, who the email was sent to or from, or by subject.
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Once you have the correct email pulled up we can see if the email was sent. If the email was sent but the email was still not received, then the issue is likely on the member’s end.
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Ask the member to check their Spam folder, and to add this email (noreply@clubessential.com) to their safe sender list.
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