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- If there is no tip to add, simply select OK to specify a $0 tip.
Notes:
- There should be no tickets listed in the main Tickets tab (Yellow or not) before printing End of Shift report.
- If the 2nd step was not complete and accounting is unable to post the daily batch click here for instructions to fix.
Delete/Refund Credit Card Tickets
The most important thing to remember when attempting to delete a Credit Card ticket is that the ticket must be completely closed first (both settled and 2nd step) before it can be deleted through System Tools in POS. This is the only way the deleted transaction will communicate back to the ETS.
Note: Credit Card tickets that are deleted within 24 hours will be automatically refunded. If Credit Card tickets are deleted after 24 hours, they will need to be refunded through ETS.
1) Select System Tools on the bottom left corner of the main POS screen.
2) Navigate to the Closed Tickets tab.
3) Highlight the ticket and select Delete. The user will be prompted, Are you sure you want to delete ticket #XXXXX? Click Yes.
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Reopen a Credit Card Ticket
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- The Tab button will only be visible when the card information is on file for the Credit Card, meaning the card has already been swiped.
- If the Tab button is not visible after reopening a Credit Card ticket, the Tab settlement will need to be activated for the Area the ticket was completed. Please refer to the Activate the Tab Settlement section of this document.
- Basic rule of thumb: if the Tab button is displayed then use the Tab settlement and not Credit Card settlement. If the Tab button is not displayed use the Credit Card settlement to swipe the card (there is no credit card information on file for the ticket).
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Note: The swipe prompt will not populate until OK or Print and Done is selected.
Common Troubleshooting Tasks
Tab Payment Button Not Visible in POS
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- ETS usually processes the daily credit cards by 5am in the morning; if the user is posting batches for credit card transactions after this time then Do No Process must be select on the Gratuity prompt. The only thing that will not be processed is the additional tip; the sales were already processed.
- If the ticket did have additional tip that should have been processed, the user will need to contact ETS to edit the credit card transaction or…
- ETS should have given the club a Login User & Password and trained someone at the club how to view & edit transactions on the ETS website; if login credentials are not known, please contact ETS.
Best Practices
Ensure all gratuities are added, and all tickets are closed out from the Open Tickets Screen before printing an End of Shift Report.
Utilize the Tab feature if edits to the ticket need to be made after a credit card has been swiped. Remember edits can only decrease, not increase amounts to the ticket.
FAQs
Q: What if I need to add an amount to a ticket that has already been closed and credit card processed?
A: Generate a new ticket to add the item and charge the Member. A ticket may be reopened only to decrease the amount or void an item.
Q: The Tab payment option does not appear after I ran a Credit Card, and need to re-close, how do I enable it?
A: Enable the Tab payment feature in Office CMA by going to System, Areas. Select the area that needs the Tab feature activated. Then, navigate to the Area Information section, Tab Payment option and select the correct ETS Key. Save settings. Exit and re-open the POS to view update.
Downloadable Guide
ETS Credit Card Transactions - Guide