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The shared application folder can be mapped to a network drive on all workstations, though we recommend using the Universal Naming Convention (UNC) path. (Example: \\SRV-NAME\Clubessential).
Note: Using the UNC path can help minimize spread of viruses.
- You must log in to the machine using the Windows user account of the user that will be using the software. The Office and POS applications must be installed for each user on a PC or Terminal Services user.
- The user’s permissions must include local administrator rights for the prerequisite install. The prerequisites are a global install and may be installed as the administrator of a machine – separate from Office and POS.If you receive any errors during the installation process, please refer to the Common Questions and Concerns section found at the bottom of this guide. Reach out to support if you encounter any errors. birchteam@clubessential.com
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Q. When launching the application for the first time, I was asked to select the appropriate connection file. Was What is it?
A. When launching the application for the first time, you may be asked to select the appropriate database connection file. If so, browse to the Clubessential shared folder and select the DefaultConnection.xml file.
Q. When launching the application for the first time, connection to the SQL database failed. Now what?
A. If connection to the database fails when launching the application for the first time, check that the user has rights to the SQL database and has local administrator rights.
If the user has access to both the SQL database and local admin, follow these steps:
1. Click the + sign next to Connection Options.
2. Click the Edit Connection button.
3. Check to make sure the Server Name and the Database Name fields have the correct information. Server name should be the SQL Server computer name and the instance name. In most cases this will be SERVER\CLUBESSENTIAL.
Database name is typically MERCURY in a single database club. Username/Password or Integrated Security options should remain unchanged from the original installation.
Q. What do I do when application Shows “Inaccessible Logs” Error?
A. If you receive the following error, “Inaccessible Logs; Security Data Portal Dot Fetch Error,” follow the instructions below:
Warning: Modifying the registry incorrectly can cause serious system-wide problems. Please make sure to create a backup of the Registry prior to making any changes.
1. Go to Start Menu and launch the Registry Editor.
2. Within the Registry Editor go to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services.
3. Right-click eventlog and choose permissions. Add full control permissions for Authenticated Users. (Note: If Authenticated Users is not found, click add and type in Authenticated Users).
4. Expand eventlog, right-click security, and choose permissions. Click add, type “Authenticated Users” and click OK.
5. Add full control, and then click OK.
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