...
A: All passwords are encrypted so you will not be able to see the password. Even corporate administrators cannot see the passwords.
Q: Why can a member log in on their computer, but not on their iPhone/iPad/other device?
A: Incorrect or outdated login credentials are likely saved and browser cache may need to be cleared. Here are multiple methods to do so based on the browser/device type: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies.
Best Practices
By being able to change the passwords for members and staff, you will eliminate the time it could take to reach your designated support team in case they are experiencing longer turnaround times.
- Also, by helping the member right then and there shows the member you can help in any way possible. By being able to change their password so they can log into the site means they can sign up for events, make dinner reservations and tee times, and will bring revenue to the club.
...