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Getting Started: Important Rules to Remember
Once a card has been swiped, ETS does not allow the user to add items or increase the ticket total. However, a ticket can be reopened to void items or decrease the amount but not to increase the amount. This includes tips; if the server forgot to add the tip there is no way within the POS to add it.
To delete tickets after a Credit Card has been swiped (either at opening or closing of the ticket), the user must follow the proper delete procedures. Do not reopen the ticket and try to delete the items and the ticket; this will put the ticket in an Invalid state. If the Invalid Ticket message is received, please contact Clubessential Office Support. They will need to fix the ticket and the club accountant will have to contact ETS to delete the Credit Card charge.
It is important to close all Credit Card tickets before the end of day. Once the Credit Cards have been processed, users cannot add tips or make changes to the ticket through POS. The user will need to log into the ETS website to edit the transaction and go through member charges to correct the member account.
If the club is set up to allow additional gratuity, there will be a 2nd step to finalize the Credit Card process. It is important to remember that ALL Credit Card tickets must complete the 2nd step even if they do not have any additional gratuity to add to the ticket. Accounting will not be able to post the batch if the 2nd step of closing a ticket to Credit Card was not completed. Please refer to the Closing Ticket to Credit Card section of this manual for more information.
Credit Card batch close out procedures are communicated by ETS to the club; if the club does not know what time daily credit cards are processed, please contact ETS.
- ETS should have given the club a Login (Username & Password) and trained someone at the club to view & edit transactions from the ETS website. If the club does not know their Username and Password, they will need to contact ETS.
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There should be no tickets listed in the main Tickets tab (Yellow or not) before printing End of Shift report.
If the 2nd step was not complete and accounting is unable to post the daily batch click here for instructions to fix.
Delete/Refund Credit Card Tickets
The most important thing to remember when attempting to delete a Credit Card ticket is that the ticket must be completely closed first (both settled and 2nd step) before it can be deleted through System Tools in POS. This is the only way the deleted transaction will communicate back to the ETS.
Note: Credit Card tickets that are deleted within 24 hours will be automatically refunded. If Credit Card tickets are deleted after 24 hours, they will need to be refunded through ETS.- 1) Select System Tools on the bottom left corner of the main POS screen.
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- The Tab button will only be visible when the card information is on file for the Credit Card, meaning the card has already been swiped.
- If the Tab button is not visible after reopening a Credit Card ticket, the Tab settlement will need to be activated for the Area the ticket was completed. Please refer to the Activate the Tab Settlement section of this document.
- Basic rule of thumb: if the Tab button is displayed then use the Tab settlement and not Credit Card settlement. If the Tab button is not displayed use the Credit Card settlement to swipe the card (there is no credit card information on file for the ticket).
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