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Accessing the Tool
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Settings
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Once in the System Settings Menu, select Partner Products from the dropdown. Next, select Reserve Gateway nested within the Partner Products navigation.
Finally, select the Sync Tab to view the most recent pushes.
Member Sync
Checking the Log
Following the same process as above (Office → System → System Settings → Partner Products → Reserve Gateway) Access the Log tab. Double click on error to get explanation for why the member did not sync.
Troubleshooting
Common errors when syncing a Member:
- Member must have a last name and email address
- Last name field (and first name field, if they have one) must be 32 characters or shorter
- One way communication for members, Office to Reserve
- All members will sync to Reserve
Manually Sync Members
- System → System Settings → Partner Products → Reserve Gateway → Sync
- Clear Last Member Push by clicking on the drop down and selecting Clear
- Click Run Sync
- Click Save or Save and Close
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- Find specific member in the search bar
- Click This Member
- Click Save or Save and Close
FAQs
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Best Practices
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Events
Function Types/Check Averages
After accessing the Function Types/Check Averages menu, click Edit next to the line you wish to access, to be able to change the number of minutes.
Please Note: Some of the Function Types will need to be edited in the Master Site which you can change using the drop down.
Downloadable Guide