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Overview

CE Payments is Clubessential’s payment processing solution that helps streamline payment operations, simplify fund settling, associated reporting, the related reconciliation processes, and provide a better overall payment solution and User experience for your Club.

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Specify the amount to pay. Statement Balance, Current Balance, or Other Amount. Click, Continue and Submit the payment.

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Info

Please Note: After a Member has submitted a payment, their Bank Account/Credit Card information will be saved to be used at a later date. For information on managing payment information on file, please refer to the Manage Payment Methods section of this manual.

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The Status Column provides a real time status (Pending, Approved, Cancelled, Declined, Refunded or Partially Refunded) of the payment.

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Refund a payment by selecting the three dots to the left of the applicable payment (utilize the search feature) and select Edit.

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Select the Actions/Refunds tab, and hit Refund Payment.

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This will populate the Refund window where the User has 2 choices.

  1. Refund Full Amount - Allows the User to refund the entire payment.

  2. Refund Partial Payment - Allows the User to process a refund of a smaller amount than the Original Payment Amount. The user can also allocate the refund to the appropriate AR accounts.

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Multiple Partial Refunds can be processed on the same payment. Upon returning to the Refund Window, Previously Refunded Amount will show any refund that has already been processed along with the refunded amount. The User can add to this amount to process an additional refund.

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Please note: A refund cannot exceed the Original Payment Amount. The following warning message will appear preventing the User from clicking Confirm Refund, “Refund amount cannot exceed the original Payment Amount.”

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CE Payments pre-funds all transactions to the Club’s Bank Account. That said, no matter the scenario, all submitted transactions will flow through the Club’s Bank. As a result,  2 2-3 days after a refund has been initiated, funds for the original payment will be pulled back out of the Club’s Bank Account, and CE Payments will create an automatic Credit Settlement Batch and Payment Batch that will move these funds back into Accounts Receivable (to offset the original successful payment).

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