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Video
This video provides a short tutorial on Changing User Passwords.
Note: Sections of the video have been referenced below with corresponding times in the video for ease of access
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Use Case(s)
Password changes may need to occur if a member has forgotten their password. Admins and Editors may either manually update the password or send a password reset key to the member’s email address. Password changes may also be made for staff accounts on the website as well.
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Best Practices
By being able to change the passwords for members and staff, you will eliminate the time it could take to reach your designated support team in case they are experiencing longer turnaround times.
- Also, by helping the member right then and there shows the member you can help in any way possible. By being able to change their password so they can log into the site means they can sign up for events, make dinner reservations and tee times, and will bring revenue to the club.