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Command Prompt
You will need to identify the name of your system or machine and make a note of it.
To do so, you will need to go to your Start menu and search for Command Prompt or select it from the quick menu.
From here you will type in: whoami and hit return or enter. The machine will report back on the next line with the name in the format highlighted below. Again, please make a note of this name.
Uninstall/Change
Now you will need to go back to your Start menu and search for Uninstall (1) then select, Uninstall a Program (2).
From here you will need to select Clubsoft Management Application (1), right click and select Uninstall/Change (2).
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Overview
If you are experiencing issues with your POS or receive a message that says “Please Contact your Application Vendor” and/or are locked out of your system, we have a few simple troubleshooting steps correcting this issue with your Clubsoft Management Application and Point of Sale systems by uninstalling and reinstalling both applications. Use Case In the instance that you received the error listed above and/or are locked out of your system, you can follow these steps to uninstall and reinstall the CMA and POS to remedy this issue and get you right back to serving your membership! Reinstall documentation available here. |
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Uninstalling
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Computer → Local C → Users → ** → App Data → Local → Apps
Now you will delete the 2.0 folder from the user name you requested earlier in the Command Prompt step. For the examples here, the user’s name is administrator. Please right click and then delete this folder.
At this point you have successfully uninstalled CMA/POS. Please follow the steps below to reinstall these programs.
Best Practices
The system will populate the Machine’s name during the Command Prompt step - please make a note of this name as you will need it during the Deleting 2.0 step.
Make sure to repeat the above steps to uninstall not only the Clubsoft Management Application but also the Clubsoft Point of Sale system.
Refer to the documentation on reinstalling to continue.
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Accessing the Tool
Uninstall/Change
Select the Start menu and search for Uninstall then select, Uninstall a Program.
From here, select Clubsoft Management Application, right click and select Uninstall/Change.
Please Note: You will need to repeat this step to remove the Clubsoft Point of Sale application also.
Deleting the 2.0 Folder
The final step in the uninstall process is to delete the user specific 2.0 Folder. This is when you will need the specific user name of the machine you generated in the Command Prompt step.
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Uninstall Using Windows 10
Uninstall from the Start menu
Select Start and look for the app or program in the list shown.
Press and hold (or right-click) on the app, then select Uninstall.
Uninstall from the Settings page
Select Start, then select Settings > Apps > Apps & features.
Select the app you want to remove, and then select Uninstall.
Uninstall from the Control Panel (for programs)
In the search box on the taskbar, type Control Panel and select it from the results.
Select Programs and Features.
Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.
Uninstall Using Windows 11
Uninstall from the Start menu
Select Start > All apps and search for the app in the list shown.
Press and hold (or right-click) on the app, then select Uninstall.
Uninstall in Settings
Select Start > Settings > Apps > Apps & features .
Find the app you want to remove, select More > Uninstall.
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Q. What if I can not locate the Clubsoft folder on my machine?
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A. If you cannot locate the Clubsoft folder on your machine, you can call your support team for more assistance or reach out to your IT company that manages your server, if you have one.
Downloadable Guide
Uninstall CMA/POS
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