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Overview
Kiosk Mode is designed as a self-service/check-in option for Club Members. In this guide, we will discuss how to utilize the Kiosk Mode |
to check in |
from a Member’s perspective. Use Case(s) |
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Members can purchase drinks and snacks via the kiosk on a self-serve basis.
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Content
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Accessing the Tool
Depending on your Club’s preference, settings can be adjusted to provide a simple approach to Members logging in, or can provide more security (requiring a Billing Member’s Number, and Member unique PIN) to log in to the kiosk. Settings and instructions are as follows.
Accessing Kiosk Mode (with PIN disabled)
To enable a simple log-in login experience for your Members, ensure the Disable PIN in Kiosk Mode setting is checked. With this System Setting enabled, Members can easily swipe their card, or enter their Member number to quickly log - in, and check - in.
To disable the PIN, access System, System Settings, then Point of Sale, and check the Disable PIN in Kiosk Mode check box at the very bottom of the menu. Once Disable Disable PIN in Kiosk Mode has been checked, perform the following to log - in:
Choose the Club designated kiosk device (Golf Kiosk Check In in this example).
Please Note: For initial Kiosk setup only.
2. Touch the POSscreen to begin.
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Membership Card
Accessing Kiosk Mode (with PIN-enabled)
To enable a more secure login experience for your Members, ensure the Disable PIN in Kiosk Mode setting is not checked. This will require a Billing Member’s Number to be input along with a corresponding Member PIN to log - in to the kiosk.
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Once Disable PIN in Kiosk Mode is not checked, perform the following to log - in:
1. Choose the Club designated kiosk device (Golf Kiosk Check In in this example).
Please Note: This step is for initial Kiosk setup only.
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4. Next, the member will need to enter a PIN number. Most members will need to create a PIN for the first time. To start the process, select New User.
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a. For example, if the member’s address is 123 2106 Main St., they will enter 1232106
b. Select OK.
6. If the member has dependents on their account, the system will prompt the user to select the member for whom the PIN is being created.
7. Members can then set their PIN. Select OK and the user will receive a prompt confirming the successful creation of their PIN.
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8. The member will then be prompted to enter their newly created PIN. Select OK.
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Checking In
Once the
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member’s PIN is entered, the Check-In button will populate.
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Please follow the below instructions
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1. Select Find My Tee Time.
2. Tee Time reservations specific to the member who is signed in will populate. Select the appropriate reservation.
3. The system will prompt Who are you paying for? The member will then select the member(s) they are paying for and select OK.
Paying for the Tee Time/Self-Serve Snack Bar
To pay for the Tee Time and/or purchase additional items:
1. Once the member confirms who they are paying for, a ticket will populate reflecting any default fees associated with the Tee Times.
2. An additional Screen Group can be assigned to the Kiosk if the club would like to offer a self-serve honor system snack bar. The member can select any additional items they are purchasing and select Finish.
Please Note: The above screens will not populate for Clubs without the Honor System Snack Option. Instead, the member will be taken directly to the Payment Prompt/Step 3. Default fees associated with Tee Times will still apply.
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to check in.
1. Select the Check-In Button.
2. The member will then select who is checking in and specify the number of guests with them.
3. If the club charges Guest Fees, the system will ask the user to select how they would like to settle the ticket.
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If the club is allowing the option to use Credit Cards, the club must provide the solution of a
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card reader.
Please Note: If there are no Guest Fees the user will not receive the payment prompt. Please proceed to step 4.
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Best Practices
1. Please review the process on each POS
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system before going live, to ensure the success
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of New Member PIN setup, as well as
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payments.
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The self-serve feature can only be utilized when Clubs have the Clubessential Office POS & Accounting, Clubessential Website (Axis), and Clubessential Tee Times Reservation Products. Please reach out to your Account Manager to confirm your eligibility to use the Self-Serve feature, if you have any questions.
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2. Members can reset their PIN, if needed, from the POS after entering their Member Number at the Forgot PIN button.
FAQs
Q: What if I do not currently have a POS system or if I do have a POS system, the ability to integrate?
A: Please contact your Clubessential Account Manager for details on Initial Setup, Implementation, and Price.
Downloadable Guide
Kiosk Mode - Tee Times Integration Guide