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Table of Contents
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This video contains highlights from a training Webinar given on Impersonating a Member.
Note: Sections of the video have been referenced below with corresponding times in the video for ease of access
Total Video (Length) | 4:10 | |||
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Accessing the Tool | 0:48 | Editing Member Profile | 3:04 | |
Tool Overview | 1:33 | How to Stop Impersonating a Member | 3:46 | |
Accessing Member Reservations | 2:25 |
Content
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Before Using Impersonate Member
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FAQs
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Q: Why is this tool needed?
A: By impersonating someone you can see any particular issue that they might be seeing. If they are having a statement issue, you can impersonate them and click to view their statements as them.
Q: Can I make reservations for members using this?
A: You may make reservations for users by using the Impersonate User tool. Just Impersonate that member and use the tools on the website as a member would. Note: make sure you obtain permission before making any reservations or changes within a member's account.
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Downloadable Guide