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Table of Contents
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This video contains highlights from a training Webinar given on Impersonating a Member.
Note: Sections of the video have been referenced below with corresponding times in the video for ease of access
Total Video (Length) | 4:10 | |||
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Accessing the Tool | 0:48 | Editing Member Profile | 3:04 | |
Tool Overview | 1:33 | How to Stop Impersonating a Member | 3:46 | |
Accessing Member Reservations | 2:25 |
Content
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Before Using Impersonate Member
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Use Case(s)
Clubs can use this tool and essentially be the member they are impersonating while still being logged in as themselves. For instance, Mr. Smith called the Club with an issue that he was not sure whether or not his dining reservation went through the system. The Club Admin could impersonate Mr. Smith and verify what he is seeing in the system, to help troubleshoot the issue.
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FAQs
Q: Why is this tool needed?
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Q: Can I make reservations for members using this?
A: You may make reservations for users by using the Impersonate User tool. Just Impersonate that member and use the tools on the website as a member would. Note: make sure you obtain permission before making any reservations or changes within a member's account.
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Downloadable Guide
Axis - Impersonate a User - Guide
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