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Overview

Kiosk Mode is designed as a self-service/check-in option for Club Members.  In this guide, we will discuss how to utilize the Kiosk Mode

integrated with the Tee Times reservation system to allow Members (and their Guests)

to check in

and pay for their tee times.  In addition, we will discuss how the Kiosk Mode can be utilized to offer a self-serve honor system snack bar, where Members can take a beverage or snack on their own and charge the items to their account.

Please Note: The self-serve features described above can only be utilized when Clubs have the Clubessential Office POS & Accounting, Clubessential Website (Axis), and Clubessential Tee Times Reservation Products.

from a Member’s perspective.

Use Case(s)

Members must Check-In

    • A Member must check in to the

club

    • Club upon entry

with the assistance of Club Staff.

  • Members can purchase drinks and snacks via the kiosk on a self-serve basis.

      • , to the Fitness Center before working out, and/or at the Pro Shop before playing a round of golf (without requiring Club Staff assistance).


    Content

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    Accessing the Tool

     


    Depending on your Club’s preference, settings can be adjusted to provide a simple approach to Members logging in, or can provide more security (requiring a Billing Member’s Number, and Member unique PIN) to log in to the kiosk.  Settings and instructions are as follows.

    Accessing Kiosk Mode (with PIN disabled)

    To enable a simple log-in login experience for your Members, ensure the Disable PIN in Kiosk Mode setting is checked. With this System Setting enabled, Members can easily swipe their card, or enter their Member number to quickly log - in, and check - in.

     

    To disable the PIN, access System, System Settings, then Point of Sale, and check the Disable PIN in Kiosk Mode check box at the very bottom of the menu.  Once Disable Disable PIN in Kiosk Mode has been checked, perform the following to log - in:

      1. Choose the Club designated kiosk device (Golf Kiosk Check In in this example).

    Please Note: For initial Kiosk setup only.

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     2. Touch the POSscreen to begin.


    3. Enter Member Number and click OK to log in.

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    Membership Card

    An additional check-in option exists within the Mobile App. Members who download the App have the option to use the Membership Card to check-in at the Club. The Membership Card can be found in the left-hand menu of the Mobile App, seen here. 
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    Once the Member selects Membership card from the menu, the following code will show and is able to be scanned at the Club's check-in location. 
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    Please Note: The Club must have a scanner at the POS station in order to be able to scan Membership Cards for check-in. PIN Mode must be disabled in order for the Membership Card scan to function. 

    Accessing Kiosk Mode (with PIN-enabled)

     

    To enable a more secure login experience for your Members, ensure the Disable PIN in Kiosk Mode setting is not checked.  This will require a Billing Member’s Number to be input along with a corresponding Member PIN to log - in to the kiosk.  

     

     

    Once Disable PIN in Kiosk Mode is not checked, perform the following to log - in:

    1. Choose the Club designated kiosk device (Golf Kiosk Check In in this example).

    Please Note: This step is for initial Kiosk setup only.

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    2. Members can then touch the POS screen to begin.


    3. Enter Billing Member Number and click OK.
     


    4. Next, the member will need to enter a PIN number. Most members will need to create a PIN for the first time. To start the process, select New User.

    ...

    a. For example, if the member’s address is 123 2106 Main St., they will enter 1232106
    b. Select OK.

     

    6. If the member has dependents on their account, the system will prompt the user to select the member for whom the PIN is being created.

    ...

     8. The member will then be prompted to enter their newly created PIN. Select OK.


    Checking In 

    Once the member’s PIN is entered, the Check-In button will populate.  Please follow the below instructions to check - in.

     1. Select the Check-In Button.

    ...

    4. Select Yes when finished.


    Best Practices

     1. Please review the process on each POS system before going live, to ensure the success of New Member PIN setup, as well as payments.

    2. Members can reset their PIN, if needed, from the POS after entering their Member Number at the Forgot PIN button.

    FAQs

    Q: What if I do not currently have a POS system or if I do have a POS system, the ability to integrate?

    A: Please contact your Clubessential Account Manager for details on Initial Setup, Implementation, and Price.

    Downloadable Guide

     


    Kiosk Mode - Member Guide

     

     Check-In Guide