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If the user receives an error message that their username or password is wrong, then you may urge the user to use the reset link or you may manually update their password / username for them in the Directory. Click here for further assistance in resetting user passwords.
If the user tries to login, but the login fails and returns them to the home page; you will then want to ask the user to copy and paste the URL they receive, and send it to you. The returned URL string will contain an error code (last 3 places of the URL; E=#) that will help you decipher what the login issue is.
URL Example: http://www.grandkeyclub.com/default.aspx?p=home&E=0
In the above example, E=0 is the error code. Utilizing the chart below, E=0 means that the User Name was not found. Therefore, Member needs added to the Directory.
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