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Club Access via Mobile POS

Club staff with proper permissions can access the Mobile POS terminal dedicated to mobile ordering, and view all Mobile Ordering orders from the Mobile Ordering tab.  

Activating Mobile POS on a Device

  1. First, the user will need to activate the device that will be used for the Mobile Orders by opening the activation email on the device that is to be activated.

  2. Click activate your account link embedded in email.

  3. Establish Password, confirm Password, and click Activate to continue.

  4. Once activated, the user can log-in to Mobile POS.

Mobile Ordering Tab

  1. Within the Mobile POS, users can view, print, edit orders, notify Members, and/or settle the ticket from the Mobile Ordering tab.  When viewing Mobile Order Tickets, users will see the open tickets.

  2. Navigating back to the Mobile Orders tab you will see a pick-up time. This pick-up time will determine when orders are sent to the kitchen. The send frequency configured on the menu in the back Office system will automatically send orders to the kitchen, dependent upon the send frequency entered (in Minutes). For example, if the send frequency is set to 15 minutes and the order is scheduled to be picked up at 12:35 p.m. the order will automatically send to the kitchen at 12:20 p.m.

Notifying a Member Their Order is Ready

  1. Once food is ready, send order notification to Member.  Click box next to the member name, and then click Notify.  Notification mechanism selected by Member when they ordered (SMS or email) will fire, and they will be alerted their order is ready.

  2. Once a member is notified, a notification Icon will appear next to their name.

  3. When the member arrives to pick up their order, the User can select the applicable order from the mobile orders tab, review the order, and make modifications as necessary.  

More Info Button

  1. Users have the option to view More Infoon a Mobile Order. The More Info button will populate information regarding the Mobile Order including ticket number, Member, ticket creation time, mobile ordering menu, mobile ordering pickup location, mobile ordering pickup time, mobile ordering contact info.

  2. Once the User selects the applicable order, all items the member ordered within the Mobile Ordering tool will automatically populate into a ticket.

Modifying an Order

  1. If modifications to the order are necessary, the User can click the arrow next to the item to expand an additional window to make modifications as required.

  2. Additional items may be added to the order (if required) by using the Main order screen.

  3. If edits are made after initial ticket has fired to the kitchen, click Send to resend order to kitchen.

  4. Settle Order to the Member Account by selecting Charge, or Cash as applicable.  If interested in Credit Card Payment option, please contact your Clubessential trainer for more information.  If desired, receipt may also be printed. Staff may click Exit to return to main screen.

Additional Resources

Mobile Ordering - As a Member

Mobile Ordering - Configuration