Versions Compared
Key
- This line was added.
- This line was removed.
- Formatting was changed.
Table of Contents
| Table of Contents | ||||||
|---|---|---|---|---|---|---|
|
Overview
The process for installing Point of Sale Receipt Printers differs depending on whether Onsite or Hosted Server
POS Receipt Printers for Hosted clients need to be installed on the club’s Hosted server. Installing and sharing these printers is Clubessential’s responsibility, however, to install printers correctly, the club’s Local IT Service will need to provide the Make, Model, IP Address, and desired Share Name of the printer.
Clubessential will install the printer on the club’s Hosted server, configure within the Clubessential Office System, and assign the printer to the correct POS Workstation Device. Once this is complete, Clubessential will contact the club to test the printer.
Required Permissions
Admin
Accessing the Tool
Log in to the Mobile Point of Sale with your Pin
Select the Flyout Menu
Choose Mobile POS Config.
Choose Devices and Printers.
Choose the Printers tab.
POS Receipt Printers for Hosted clients need to be installed on the club’s Hosted server. Installing and sharing these printers is Clubessential’s responsibility, however, to install printers correctly, the club’s Local IT Service will need to provide the Make, Model, IP Address, and desired Share Name of the printer.
Clubessential will install the printer on the club’s Hosted server, configure within the Clubessential Office System, and assign the printer to the correct POS Workstation Device. Once this is complete, Clubessential will contact the club to test the printer.
Devices and Printers Landing Page
Add New Printer
Download Printer List
Print Printer List
Refresh Printer List
Select to Add a New Printer
Printer Name - The name that will display in the lookup when adding this printer to a device.
Output Printer Information
2. Machine Name - Name of the machine that this printer is located on, if installed to a local PC it will be the PC’s name, if installed to a server this will be the server name.
3. Share Name - Share Name that was given when the Printer was installed to the PC or Server and shared out to the network.
4. Printer Type - This is the model of the printer
Printer Preferences
5. Print Twice - If checked the receipt or send ticket will print twice.
6. Print Credit Card Ticket Twice - If checked will print the credit card ticket twice.
7. Save
8. Print Test Ticket(Allows you to check printer configurations in real time)
Add a printer to Device or Print Routing
To add a default receipt printer please see the Guide for Devices
To use a printer for send tickets, please see the guide for Print Routing
Best Practices
Common Printer Troubleshooting
Before calling support, power cycle your printer and if it is a USB Printer, restart the computer, and then attempt printing again.
Verify that the printers Share Name matches what is in Clubessential Office within Devices. Usually if you are able to print a Windows Test Print but nothing from Clubessential, it is related to an incorrect Share Name.
If you receive an error stating that you do not have an associated printer for that terminal when attempting to print a receipt, please navigate to the
Devices Guide.
Check to make sure that you are not out of paper.
On Epson printers, you are able to run a test print from the printer by turning it off, holding down the feed button, then powering back on and releasing the feed button when printing begins. Power cycle the printer again after doing this. This will help make sure there isn’t an equipment problem.
When a particular POS computer is printing to the wrong printer, typically the POS is defaulted to login to the wrong Workstation Device. Please verify that the POS is logging into the correct Workstation by referring to the top right corner of the POS screen; this will list the Workstation Device the POS is currently logged into.
Please see our Devices manual for more information on Workstation Devices.
FAQs
