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Overview
Clients utilizing a Clubessential hosted platform can access their Office application by establishing a Remote Desktop Protocol (RDP) connection from their local workstation to the Clubessential Hosted server. Once the remote connection is established, the Office application is available for sign-in and use. Use Case A Club decided it was more cost-effective and efficient to move to a Clubessential Hosted solution, rather than continue to support the server and backups locally at the Club. To access the hosted solution, the Club now uses a Remote Desktop Connection to access their Office application. |
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Navigation
To access the Remote Desktop Tool, click on the Start Menu, and in the search bar, type mstsc.exe and press Enter on the keyboard.
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A screen similar to this will appear.
RDP Setup
Click the Show Options button at the bottom left of the window.
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The window will expand and show a series of tabs.
Display Tab
Click the Display tab and move the bar to the far right until it shows Full screen.
Local Resources Tab
Next, click the Local Resources tab. Under the Remote audio heading, click the Settings button. A new window will appear.
Select the Do not play and Do not record options, and click the OK to close additional window.
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If unsure what drives to select, contact your local IT department.
Experience Tab
Next, click on the Experience tab. The Font smoothing and Persistent bitmap caching options must be selected. (Note: It is ok to leave other options enabled if they were already selected.)
General Tab
Finally, click on the General tab. Enter the IP address that was provided by Clubessential in the Computer field. (Ex. 10.20.x.xx) If the IP address was not received, please reach out to your Implementation Specialist. For the User Name field, enter the user name provided by Clubessential. (Ex. jsmith or Proshop1). Then, click the Allow me to save credentials box. Click Save As and save file to your desktop. Give the file an easily recognizable Name. (Ex. Clubessential)
First Log-In
Now, close out of the window and double-click on the new Remote Desktop icon.
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Connections will load as access has been granted to the remote server. Launch the Clubessential Office and/or Point of Sale system, and begin working.
Subsequent Log-Ins
Click the Desktop icon.
Enter password (if Password was not previously saved).
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Launch the Clubessential Office and/or Point of Sale system, and begin working.
Best Practices
Change Password periodically and/or Protect Password to enhance security of data.
FAQs
Q. What is my remote Computer's Name/IP Address?
A. Check with your Implementation Specialist to confirm.
Downloadable Guide
RDP Setup - Hosted Server - Guide
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