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Troubleshooting an Out of Balance AR Account
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Updating the General Ledger Date
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The ending balance in the General Ledger grid should now match the AR Aging Report.
Reopen & Close Incorrect Period
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For most cases, the balance will be corrected by now, but if not you will want to analyze the batches that were posted on that both for both the member charges and the payment batches.
Analyzing Each Batch
Open each payment batch and confirm that the amount hitting the A/R Account is equal to the amount total you see hitting the member accounts. An out of balance account will only result if the member had a Non-Member Cash receipt in the batch, and that would be clearly labeled in the details of the batch.
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Unpost the batch, correct the item, and repost and then should be in balance.
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