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If a member does not remember their email address, they would contact whichever site administrator receives the password updates. If your club does not have one on file, it will go to Clubessential Technical Support.
FAQs
Q: How often do members have to change their passwords?
A: The only time members have to change their password is after they log into the site for the first time.
Q: How often do staff members have to change their passwords?
A: Staff members have to change their passwords every 90 days.
Q: Why can I not see the password field?
A: All passwords are encrypted so you will not be able to see the password. Even corporate administrators cannot see the passwords.
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By being able to change the passwords for members and staff, you will eliminate the time it could take to reach your designated support team in case they are experiencing longer turnaround times.
- Also, by helping the member right then and there shows the member you can help in any way possible. By being able to change their password so they can log into the site means they can sign up for events, make dinner reservations and tee times, and will bring revenue to the club.
Downloadable Guide
Axis - Changing User Passwords