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Overview
Login Issues can arise due to a variety of reasons. Learning to troubleshoot Login Issues is the first step in addressing issues that members, or even staff may have when trying to access the websiteThis guide reviews how to pull a member roster file from Jonas to import it into the website Directory using Roster Sync. Use Case(s) Follow the below steps when login issues arise to try to troubleshoot the source of the issue. Each time your online member directory needs to be updated, the member roster file must be pulled from Jonas and uploaded to the website using Roster Sync. |
Video
This video provides an overview of how to Troubleshoot Login Issues Run a Member Export for Jonas.
Note: Sections of the video have been referenced below with corresponding times in the video for ease of access
| Total Video (Length) | 1:15 |
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| Error Codes | 0:24 |
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Content
Troubleshooting
If a member or staff member is having issues with logging in, first ask the user to send you the steps in which the error occurred.
If the user receives an error message that their username or password is wrong, then you may urge the user to use the reset link or you may manually update their password / username for them in the Directory.
If the user tries to login, but the login fails and returns them to the home page; you will then want to ask the user to copy and paste the URL they receive.
The URL string will return a code in which you can decipher what the issue is.
URL Example: http://www.grandkeyclub.com/default.aspx?p=home&E=0
Error Codes
The Error will be at the end of the URL, after the default.aspx?p=home&.
Below are the following error codes:
- E=0 = No UserName Found
- E=1 = Password invalid for Username
- E=2 = UserName and Password are correct
- E=3 = MEMBER IS NOT ACTIVE
- E=4 = MEMBER IS NOT ACTIVE
- E=5 = MULTIPLE USERS FOUND FOR USERNAME
- E=6 = Login required to view page
- E=7 = admin required to view page
- E=8 = public user registration not yet verified
- E=9 = User account is locked
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Downloadable Guide
Pulling Jonas Member File
Access your Jonas Club Management Application.
Click on Club Management > Member File > Member Import > Member Master to ASCII.
A pop-up window will then appear with export options.
The pop-up will list:
- Your Club Name
- Where the Export will Save to your computer
- Field Settings
Once the process is complete, you can then run the Roster Sync utility to import the member list into the website.
FAQs
Q: The export I generated is missing members, what happened?
A: If the export settings were altered in any way, this could result in not pulling the correct information which may cause missing members in the export. Contact Clubessential Support to review the proper settings. Before making any changes to the export settings, be sure to consult with Clubessential Support first.
Best Practices
Before you run the Jonas Export, it is best to contact your IT Company that manages the server that Jonas is running on. Since the Jonas export must be ran from a computer at the club and the statement data must be extracted from the server using Gofer, setting up a time to speak with the IT Company managing the server will expedite the process, and help to prevent delays in getting the install finished.
Make sure to check the Filename path for where the export will be saved so you can easily retrieve this when you’re ready to run Roster Sync.
Downloadable Guide