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Overview
Club Admins and Editors are able to easily change passwords on behalf of members if needed. Using the Member Profile Edit tool, a password can be updated or a password reset link may be sent to the member via email. Use Case(s) Password changes may need to occur if a member has forgotten their password. Admins and Editors may either manually update the password or send a password reset key to the member’s email address. Password changes may also be made for staff accounts on the website as well. |
Video
This video provides a short tutorial on Changing User Passwords.
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| Total Video (Length) | 3:32 | |||
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| Accessing the Tool | 0:43 | Forgot Password Feature on Login | 2:09 | |
| Updating Passwords | 1:21 | Best Practices | 2:50 | |
| Password Requirements | 1:45 |
Content
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Accessing the Tool
To begin Changing a User's Password follow the steps below depending on your access role.
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Next, click edit this user.
Changing a User's Password
Once in the member profile, scroll to the Web Account Information on the member profile.
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If you use RosterSync, a popup will appear after you click on Edit This User. For password changes this can be ignored, but it will look like this:
Once you click OK, you will see the fields that you can edit. Most of these changes should be made in your accounting system. If you have any questions, contact your designated support team.
- Scroll down the user profile to where the Username and Password are. Here you can manually make these changes.
Members Resetting Passwords
Members are able to reset their password on their own without logging in by using the Forgot Password link located on the Login Page of the website.
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If a member does not remember their email address, they would contact whichever site administrator receives the password updates. If your club does not have one on file, it will go to Clubessential Technical Support.
FAQs
Q: How often do members have to change their passwords?
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A: Incorrect or outdated login credentials are likely saved and browser cache may need to be cleared. Here are multiple methods to do so based on the browser/device type: http://www.wikihow.com/Clear-Your-Browser%27s-Cookies.
Best Practices
By being able to change the passwords for members and staff, you will eliminate the time it could take to reach your designated support team in case they are experiencing longer turnaround times.
- Also, by helping the member right then and there shows the member you can help in any way possible. By being able to change their password so they can log into the site means they can sign up for events, make dinner reservations and tee times, and will bring revenue to the club.
Downloadable Guide
Axis - Changing User Passwords
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