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 - If there is no tip to add, simply select OK to specify a $0 tip.

Notes:

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• • There should be no tickets listed in the main Tickets tab (Yellow or not) before printing End of Shift report.
  • If the 2nd step was not complete and accounting is unable to post the daily batch click here for instructions to fix.

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Delete/Refund Credit Card Tickets

The most important thing to remember when attempting to delete a Credit Card ticket is that the ticket must be completely closed first (both settled and 2nd step) before it can be deleted through System Tools in POS. This is the only way the deleted transaction will communicate back to the ETS.

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Note: Credit Card tickets that are deleted within 24 hours will be automatically refunded.  If Credit Card tickets are deleted after 24 hours, they will need to be refunded through ETS.

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• • The Tab button will only be visible when the card information is on file for the Credit Card, meaning the card has already been swiped.
  • If the Tab button is not visible after reopening a Credit Card ticket, the Tab settlement will need to be activated for the Area the ticket was completed. Please refer to the Activate the Tab Settlement section of this document.
  • Basic rule of thumb: if the Tab button is displayed then use the Tab settlement and not Credit Card settlement.  If the Tab button is not displayed use the Credit Card settlement to swipe the card (there is no credit card information on file for the ticket).

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7) Select Do Not Process and click OK. This will complete the transaction and the batch can be posted.

Notes:

• •  ETS usually processes the daily credit cards by 5am in the morning; if the user is posting batches for credit card transactions after this time then Do No Process must be select on the Gratuity prompt. The only thing that will not be processed is the additional tip; the sales were already processed.
  • If the ticket did have additional tip that should have been processed, the user will need to contact ETS to edit the credit card transaction or…
  • ETS should have given the club a Login User & Password and trained someone at the club how to view & edit transactions on the ETS website; if login credentials are not known, please contact ETS.

Best Practices 

Ensure all gratuities are added, and all tickets are closed out from the Open Tickets Screen before printing an End of Shift Report.

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