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- There should be no tickets listed in the main Tickets tab (Yellow or not) before printing End of Shift report.
- If the 2nd step was not complete and accounting is unable to post the daily batch click here for instructions to fix.
Delete/Refund Credit Card Tickets
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- The Tab button will only be visible when the card information is on file for the Credit Card, meaning the card has already been swiped.
- If the Tab button is not visible after reopening a Credit Card ticket, the Tab settlement will need to be activated for the Area the ticket was completed. Please refer to the Activate the Tab Settlement section of this document.
- Basic rule of thumb: if the Tab button is displayed then use the Tab settlement and not Credit Card settlement. If the Tab button is not displayed use the Credit Card settlement to swipe the card (there is no credit card information on file for the ticket).
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4) Lastly, be sure to select Save & Close.
Anchor Error Error
Unprocessed CC Trx Error When Posting
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7) Select Do Not Process and click OK. This will complete the transaction and the batch can be posted.
Notes:
- ETS usually processes the daily credit cards by 5am in the morning; if the user is posting batches for credit card transactions after this time then Do No Process must be select on the Gratuity prompt. The only thing that will not be processed is the additional tip; the sales were already processed.
- If the ticket did have additional tip that should have been processed, the user will need to contact ETS to edit the credit card transaction or…
- ETS should have given the club a Login User & Password and trained someone at the club how to view & edit transactions on the ETS website; if login credentials are not known, please contact ETS.
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