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Next, run Roster Sync again and the members with the newly selected status type will show in the Additions Queue.
FAQs
Q: I performed a Roster Sync, but new members are NOT showing in the Directory. Why?
A: After every Roster Sync, the Additions/Deletions Queue must be managed in order to add or delete members from the online directory. Go to the Additions/Deletions Queue to confirm members that should be added/deleted.
Q: One member is in the Directory twice, how do I remove the one of their accounts?
A: If the member’s number was recently updated, then you will have two accounts on the site at once. In order to consolidate, run a Roster Sync. Next, access the Additions/Deletions Queue. You should see the member in both the Additions/Deletions Queue at the same time (Deletions Queue will have the old member number, while the Additions Queue will have the new member number). Click on both names and then click Match. This will merge the two accounts, while deleting the old account and keeping the new account.
Best Practices
- Never make any manual changes to the member’s profile in the website directory without making sure it is also updated in the accounting system. If a member is allowed to edit portions of their profile and the change isn’t reflected in the member roster in your accounting system, those changes will no longer be in the Club directory. Since Roster Sync makes the information in your accounting system the information that shows up in the Club directory, you need to make sure that any important information is placed on the member roster in the accounting system. However, members and admins are free to alter the username and password field.
- NEVER MANUALLY ADD A MEMBER TO THE WEBSITE DIRECTORY. Doing so will cause double members to show up and throw off the Roster Sync process. Please always use the Roster Sync tool to give new members website access.
Downloadable Guide
Click on the member’s name, and then click “Delete Selected” to remove from the website.