Use Case

Periodically, after an Office release, a Club may experience an error (within their POS system) that says, “Please Contact your Application Vendor”.  This error usually means an uninstall and reinstall of both the CMA and POS applications are required.  The issue occurs mainly due to Anti-virus software installed on a local PC that prevents the update from fully executing, causing the application to error 

PayCloud is the Clubessential product that enables a club to manage their online payment and statement functionality.  This guide will focus on the Admin portions of the PayCloud system to specifically address the online Payment and Statement features associated with the Autopay functionality.  The guide will focus on setup, viewing Member/Payment data, troubleshooting issues, and will highlight how the PayCloud system interfaces and syncs with the Office back end system to ensure payment and statement data is properly reflected in the Club’s financials.

Use Case

• Your Club would like to enable autopay (scheduled payments) for your Membership.

• A member wants to utilize the online bill pay tools but is having trouble setting up their bank account information, recurring payments, or single payments.

• A Member called with a question about why their payment did not go through, and you need to investigate.