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Once enabled, go to the Mobile Ordering tab, and configure the settings.
Name - Provide the Mobile Menu Ordering Location with a Name. This may be the same or different name as the Area, and is the name Members will see for the Area on the Mobile Ordering application.
Minutes after start time before first pickup - Enter the minutes after a location opens that the first pick-up time would be available. For instance, if an area opened at 9:00am, and the first pick-up time you wanted to be available was 9:30, enter 30 minutes here.
Pick Up Interval - This field determines how many times show in the available Pickup time for the order. If set at 5 minutes, available times will be 9:30, 9:35, 9:40, etc. If set at 15 minutes, available times will be 9:30, 9:45, 10:00, etc.
Orders per Interval - Checking this box will allow for the number of orders per interval to be limited to allow for an even flow of tickets to the kitchen, ensuring all orders taken can be completed. Marking zero (0) orders per interval will leave the amount unlimited.
Server Employee - This will be the Employee responsible for the Mobile Orders. Choose an available employee from the list.
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6. Allow Carry Out - Check this box to allow pickup from this location. If this box is not checked, the option to select Pickup will not be provided to Members when placing their order.
7. Allow Delivery - Member Location - Check this box to allow delivery to the Member. Allows for delivery to Member’s location, as determined by their location settings from Mobile Device. 8. Allow Delivery - Club Location - Allows for delivery to predefined locations as set in CMA. Please see Member Access - Mobile Ordering on the App for more detail.
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Add a Menu
Once basic settings have been established, create Menu(s) for this Area by clicking the New button.
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Please Note: Background Images shown behind each menu location on the landing page can be selected from the back Office Software from a list of stock images. Please see the Club Admin Access via Back Office Software section for more detail.
Placing an Order
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Please Note: Navigating back to the Mobile Orders tab you will see a pick-up time. This pick-up time will determine when orders are sent to the kitchen. The send frequency configured on the menu in the back Office system will automatically send orders to the kitchen, dependent upon the send frequency entered (in Minutes). For example, if the send frequency is set to 15 minutes and the order is scheduled to be picked up at 12:35 p.m. the order will automatically send to the kitchen at 12:20 p.m. Please refer to the Add a Menu section for more information on setting up your send frequency.
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When creating Menus, add items that typically take approximately the same amount of time to prepare for smoother operation.
Ensure Member information is up to date within the back Office software to allow for a smooth and accurate order process for the member.
Clearly define all item descriptions, menu areas/locations, hours of operation, and settings.
Host an mobile ordering kick-off event to encourage Members to place their first order.
Track usage to validate your ROI.
Assign a ‘dummy’ or placeholder Employee Account to the mobile ordering system, that way no one employee is responsible for all orders.