Member to Staff and Staff to Member Messaging allows for immediate communication between your staff and members. Clubs can determine the list of staff that will be available to be messaged by members.
Required Permissions
Club Staff
Club Members
App installed
Use Cases
This new feature can be used for a variety of use cases. Let's say a member wants to reach out to the Banquets Coordinator to get more information on hosting an event, or a member of the golf staff wants to shoot a message to a member letting them know that their new clubs have arrived!
Enabling
While this feature will be available, it will only be turned on upon request. Reach out to Clubessential if you are interested in enabling this feature in your club's app.
Specific staff must be selected to be eligible to receive messages from members. To select the participating staff:
While logged into your website: Place your mouse over the grey Admin bar and from the dropdown, select Mobile App Admin Dashboard.
The search bar can be used to search messages for users or even words or phrases within the messages.
To create a new conversation, tap the pencil icon.
Search or scroll for members to be added to a message. Tap the checkbox next to each member to be messaged. Multiple can be selected.
At the bottom of the screen, tap into the area that says Type Message…
Your phone’s keyboard will appear. Simply type your message and select the arrow to send.
The message will send immediately. Members will receive a notification on their device (assuming notifications are turned on) and they can then review and reply within their Notifications & Messages section of their app.
Best Practices
Within the app, the “Display Name” is used when listing staff. Consider adding a job title to the display name to assist members with finding the right person to message.
Make sure notifications are turned on so you never miss an important message.
FAQs
Q. Are emojis supported?
A. Yes Emojis can be used while sending messages.
Q. Are links supported?
A. Hyperlinks are not supported yet but we plan to add this feature in the future.
Q. Can I send to the “ALL MEMBERS” group?
A. If a notification needs to be sent to all members, It is currently recommended to use Push Notifications instead of the In App Messaging.