Overview
A rain check is a mechanism that enables a Club to issue a Member/Guest credit for a Tee Time paid for, but not yet played. It allows the Member/Guest to redeem the credit in the future. System generated Rain Checks can be issued and redeemed using the Office System. In this manual, we will discuss how to issue and redeem a Rain Check. Use Case A Golf Outing gets rained out and the member would like a Rain Check to return to the club at a later date. |
Content
Rain Check Setup
To utilize the rain check feature you must first create two Items; an item to Issue a rain check and an item to Redeem a rain check. These items are set up like any other Item in the Manage Items section of the Items Module. (See the Clubessential Items Manual for instructions on how to create an item.) Then, you must select these items in the Rain Check Settings of System Settings and enter a default expiration day count. Terminals are used to apply certain POS related rules to specified workstation(s).
1) To access the Rain Check Settings, navigate to System across the top toolbar and select System Settings.
2) Select Point of Sale on the left pane and apply the Issue and Redeem Item under Rain Check Settings. Also enter a default expiration value in days in the Expiration Day Count field.
3) Most clients place buttons on their POS home screen for the two rain check items. This is optional as you can use the Look up Item Feature to look them up when necessary.
Issuing a Rain Check
To issue a Rain Check,
1) Open a ticket for the customer as you would normally, select the Issue Rain Check button (or look up the Issue Rain Check item using the Look up Item feature). The Issue Rain Check Window will display as shown in the image below.
Best Practices
When naming Workstation Devices, apply standards in naming conventions to ensure location of stations are clear, especially in areas that have more than one Workstation Device.
Use the “Don’t Ask Me Again” feature to auto-set the Workstation Device for a computer, when the computer always logs in to the same device.
FAQs
Q: I no longer have an option to select my device when I log-in. How can I re-enable this option?
A: Go to System Tools, Utilities Tab, and check Always Prompt for Terminal.
Downloadable Guide
POS Terminal/Workstation Device Setup - Guide