Overview
Login Issues can arise due to a variety of reasons. Learning to troubleshoot Login Issues is the first step in addressing issues that members, or even staff may have when trying to access the website. Use Case(s) Follow the below steps when login issues arise to try to troubleshoot the source of the issue. |
Video
This video provides an overview of how to Troubleshoot Login Issues.
Note: Sections of the video have been referenced below with corresponding times in the video for ease of access
| Total Video (Length) | 3:07 | ||
|---|---|---|---|
| 0:04 | Attaching Documents to Text | 1:43 | |
| Uploading Documents | 0:12 | 2:25 |
Content
Troubleshooting
If a member or staff member is having issues with logging in, first ask the user to send you the steps in which the error occurred.
If the user receives an error message that their username or password is wrong, then you may urge the user to use the reset link or you may manually update their password / username for them in the Directory.
If the user tries to login, but the login fails and returns them to the home page; you will then want to ask the user to copy and paste the URL they receive.
The URL string will return a code in which you can decipher what the issue is.
URL Example: http://www.grandkeyclub.com/default.aspx?p=home&E=0
Error Codes
The Error will be at the end of the URL, after the default.aspx?p=home&.
Below are the following error codes:
- E=0 = No UserName Found
- E=1 = Password invalid for Username
- E=2 = UserName and Password are correct
- E=3 = MEMBER IS NOT ACTIVE
- E=4 = MEMBER IS NOT ACTIVE
- E=5 = MULTIPLE USERS FOUND FOR USERNAME
- E=6 = Login required to view page
- E=7 = admin required to view page
- E=8 = public user registration not yet verified
- E=9 = User account is locked
From here, you may begin to correct the login issue.
Downloadable Guide