Table of Contents

Overview

In this guide we will discuss how to redeem Gift Cards in the Classic and Mobile POS systems.

Required Permissions

  • POS Terminal

Redeem Gift Cards 

Classic POS

Gift Cards are redeemable at any Area that is selected within the Gift Card Type. 

Note: If a Gift Card does not show in a certain Area, the Gift Card Type is most likely not configured to show in that Area. 

To redeem Gift Cards, 

  1. Create a transaction and select a member as normal.

  2. Select the item(s) and choose Close Ticket when ready to complete the transaction.

  3. Select the Gift Card Settlement Type (If one does not exist please see our Creating a POS Settlement Button manual for more information).

  4. The Gift Card Entry screen will load.

    • If using plastic Gift Cards with a mag stripe, toggle the mouse in the Track field and swipe the card.

    • If using manually entered paper/plastic Gift Cards, use the Assigned To, Card Number, or Description field to narrow down your search. Highlight the Gift Card and select OK.

  5. Enter the amount of the Gift Card to apply toward the ticket. The system will automatically enter the maximum amount of the Gift Card that can be redeemed on the ticket.  In this example, the ticket has a total of $36.42 and we selected a $100 Gift Card.  By default, the system will enter $36.42 as the amount to apply toward the ticket because the Gift Card has a balance larger than the ticket total. Click OK when finished.

  6. The Gift Card settlement will now show in the Payment field. Select OK/ Print and Done to close the ticket.

Multi-Settlement

In some cases, a member or guest will want to pay a portion of a ticket with a Gift Card and the other portion with another Settlement Type.

In this example, the member has a $33.21 ticket and will be paying $25.00 with a Gift Card and the remaining $8.21 in Cash.

  1. Select the Gift Card Settlement Type, highlight or swipe the $25.00 Gift Card, and click OK.

  2. The system will then by default, apply the maximum amount redeemable by the Gift Card to the Gift Card Amount prompt. Click OK.

  3. The Gift Card payment will then be visible in the Payments section.

  4. Select the Cash Settlement Type.

  5. The remaining balance on the ticket will be settled to Cash.

  6. Select OK/ Print and Done to close the ticket.

Mobile POS

Gift Cards are redeemable at any Area that is selected within the Gift Card Type. 

Note: If a Gift Card does not show in a certain Area, the Gift Card Type is most likely not configured to show in that Area. 

To redeem Gift Cards, 

  1. Create a transaction and select a member as normal.

  2. Select the item(s) and choose Pay when ready to complete the transaction.

  3. Select the Gift Card Settlement Type.  

  4. The Gift Card Selection screen will load.

    • If using plastic Gift Cards with a mag stripe, swipe the card.

    • If using manually entered paper/plastic Gift Cards, use the Search field to narrow down the list of Gift Cards. Click on the Gift Card to be used.

  5. Enter the amount of the Gift Card to apply to the ticket. The system will automatically default the Gift Card Amount to the maximum redeemable amount per the ticket total. In this example, the ticket total is $93.00 and the Gift Card is $100.00, so the maximum redeemable amount for this Gift Card is $93.00. If the ticket total was $100.00 or more, then the maximum redeemable amount for this Gift Card would have been $100.00. Click OK when finished.

  6. The Gift Card settlement will now show in the Payment field. Select Done to close the ticket.

Multi-Settlement

In some cases, a member or guest will want to pay a portion of a ticket with a Gift Card and the other portion with another Settlement Type.

In this example, the member has a $115.00 ticket and will be paying $100.00 with a Gift Card and the remaining $15.00 in Cash.

  1. Select the Gift Card Settlement Type. From the Gift Card Selection screen, either swipe the card (if using a mag strip) or Search/Select the card (if using a manually entered card).  

  2. The system will then by default, apply the maximum amount redeemable by the Gift Card to the Gift Card Amount prompt. Click Save.

  3. The Gift Card payment will then be visible in the Payments section. Next, select the Cash Settlement Type. 

  4. Enter the remaining balance on the ticket that will be settled in Cash. Click Save. 

  5. The remaining balance will be settled to Cash. Click Done to close the ticket.

Best Practices

FAQs

  • Q: Can a Family Member use another Family Member’s gift card?

  • A: It is possible to allow a spouse/family member to utilize a gift card.  Ensure Member’s profile is updated to reflect this.

  • Q: What if someone loses their Gift Card? 

  • A: A record of the Member’s purchase is maintained in the system.  In the event a gift card is lost/stolen, have your Member contact your Club to ensure the originally issued card is expired, and a new card can be issued. 

  • Q: What magnetic stripe coercivity is required for the software?

  • A: our software will work with both however we recommend the lo-coercivity.
    Difference between the two - Hi-co is typically recommended for cards that are used continuously (membership cards). Lo-co is typically used for cards with minimal swipes (gift cards). 

  • Q: What track or tracks should be used to encode the data?

  • A: Track 1 is recommended for our software (however 1, 2, or 3 will work). 

  • Q: Are there any specific characters or number of characters necessary to be used in the encoded data?

  • A: There are no special characters or schematic for our software.