The Call Reports page will show all of the pertinent statistics related to calls, as well as any pending calls that have been scheduled.
Q: What phone number in the directory is selected to receive the message?
A: The 1. Phone 1 directory field will be selected. Often times this is the Home or Primary Home Field.
Q: What does the 'Do Not Call' portion mean, in reporting?
A: The Voice Messenger system is actually hosted through a third-party system. This system links to the national 'do not call' list. Any person found on that list will be listed as such in the reporting. Also, if an admin selects the option "Live Answer Only", any calls that go to voicemail will be listed as "do not call".
Q: How does the club get charged for each successful call?
A: CE will invoice the club quarterly for all successful calls. There is a $0.20 cost per minute of completed call – only charged if answered.