Office - IT - Installing & Logging Into the Citrix Workspace App

Owned by Ali Duncan
Last updated: Feb 19, 2024 by Benjamin Hacker
4 min read

Overview

  • This guide will demonstrate how to download the Citrix Workspace App on both Windows and MAC as well as the steps to setup with app on your workspace.

  • Please Note: Citrix does require Two Factor Authentication (2FA). This is either a separate app on a mobile device or a browser extension like Google Authenticator in Chrome. This should be enabled before getting started on this process.

Required Permissions

  • Admin access to install software on device

  • Access to two factor authentication app or chrome extension (Required for initial set up and every subsequent log in.

Download & Install Citrix

Clubessential uses the Citrix Workspace App, a cloud-hosting service that allows secure remote access to our Clubessential Office (CMA) application from anywhere. You will first log in to the Citrix Workspace, and then you will log in to Clubessential Office.

For Windows

  1. From any web browser, navigate to Download Citrix Workspace App for Windows LTSR 2203.1

  2. Click on the Download File button.

  3. After the file is downloaded, locate the CitrixWorkspaceApp.exe file. Right click on it and run as administrator.

  4. Click Start.

  5. Accept the agreement and click Next.

  6. Checkmark Enable App Protection.

  7. Click Install.

  8. Click Finish once the installation completes.

  9. You must restart your computer to complete the install. Select Yes to restart your computer.

For MAC

  1. From any web browser, navigate to  Download Citrix Workspace App 2304 for MAC

  2. Click on the Download File button.

  3. After the file is downloaded, locate the CitrixWorkspaceApp.dmg file and run it. Select Install Citrix Workspace and then click Allow.

  4. On the Introduction page, click Continue.

  5. On the License page, click Continue.

  6. Click Agree to accept the terms of the License Agreement.

  7. On the Installation Type page, click Install, then click Continue and then Close.

  8. Locate Citrix Workspace in Finder/Applications.

  9. Click Cancel on the Add Account screen.

Note: If planning on using multiple devices

Logging into Citrix

  1. Navigate to https://clubessential.cloud.com.

  2. Authenticate on the login screen by entering the domain credential provided by Clubessential; entered as follows: domain\username and password.
    *Example: cecloud\cmatest1
    Please note: Click here for instructions to enable two-factor authentication within Citrix.

  3. Click Detect Workspace.

  4. Check Always allow clubessential.cloud.com to open links of this type in the associate apps and then click Open Citrix Workspace Launcher.

  5. You are now logged into the Citrix Workspace app. You will use this app to access your Clubessential Office application (CMA). If you are ready to access your Clubessential Office application (CMA), please follow the steps below for logging into CMA.

Logging into CMA from the Citrix Workspace App

  1. From the main Citrix Workspace web page, click the drop down for Apps and then click All Apps and then click Clubessential Office to open the application.

  2. You will immediately be taken to the Clubessential Office authentication screen. Your username and password will be different than what you used to login to the Citrix Workspace web page. Your Club Admin would have provided you with these credentials. Enter your Username and Password and click Login.

Identifying Citrix Version

  1. From your desktop, right click on the Citrix icon and select Advanced Properties.

  2. This will create a pop up window with the advanced properties. The About section is at the bottom of the window. Here you can find your current version number.

  3. Your version number should be 22.3. If that is not what is showing for you, you will need to uninstall and reinstall the program, there is not a way to backroll to the correct version number.

Stop Citrix from Updating

Once the correct version of Citrix has been installed, you may experience notifications alerting you that a new version of Citrix is available and to install this new version. DO NOT INSTALL.

The following steps will enable you to turn off the prompts for updating Citrix:

  1. Locate the Citrix icon in the lower right hand corner of your desktop and right click on the icon, then choose Advanced Preferences.

  2. From the Advanced Preferences menu, select Citrix Workplace Updates.

  3. On the pop-up, choose the “No, don’t notify me” radial and then save your changes.

  4. After saving, you may receive a Pop-up Notification, click Cancel on the pop-up.

Best Practices

  • You can add Clubessential Office to your “Favorites” within the Citrix Workspace app for easy access. Click the empty star icon in the upper left hand corner of the Clubessential Office application to favorite it.

  • Make sure to save all your working documents before restarting your computer during install.

  • When logging out you will want to log out of both Clubessential Office and log out of the Citrix Workspace.

    • Please Note: This closes out the session, but it is important to keep in mind the session may still be active for several minutes in the background. Once you've closed out of Citrix, you'll want to wait several minutes before attempting to log back in, this will assure the network has completely ended the session.

  • If you or your club is experiencing issues with launching CMA, you may have the wrong version of Citrix installed. To prevent the Citrix Launcher from updating, please refer to the Stop Citrix from Updating section of this article.

FAQs