Overview

This guide addresses some frequently asked questions about Clubessential’s Point of Sale Print Service. If your club is utilizing both Clubessential’s Cloud Hosting solution and our Mobile Point of Sale solution, then Clubessential would have worked with your club on installing the Point of Sale Print Service on one of your club’s servers/machines. The service is used for printing Point of Sale transactions.

Required Permissions

• CMA System Settings View Permission (to view the print logs)

• CMA System Settings Edit Permission (to update the Club Identifier)

Frequently Asked Questions

1) Can I test that the Clubessential Point of Sale Print Service is working before any printers are set up?  If so, how?

• Yes, as long as your club’s print rules are set-up in CMA, you can validate that the print service is working by looking at the Clubessential Print Service Logs in CMA to ensure that the print jobs are showing up there. 

2) How do I view my Clubessential Print Service Logs in CMA?

• Navigate to System > System Settings > Point of Sale > Click View Print Service Logs button.

• Within the Print Service Log Viewer, select the date of the logs you want to load and click Load Data.

3) When if I don’t see the View Print Service Logs button in CMA?  

• Make sure your Club Identifier is in the System > System Settings > Point of Sale > Club Identifier field and click Save.

4) Where can I find my Club Identifier?

• Your club’s identifier can be found within your Point of Sale “activate” website.

5) When if I’ve lost my Point of Sale “activate” user credentials to long in to the POS “activate” website?

• Clubessential Support can resend your credentials. Please contact Clubessential Support.

6) Where does Clubessential install the Clubessential Point of Sale Print Service?  Where can I find the file system logs? 

• The print service will be installed either in: 

  • C: Program Files (x86) > Clubsoft > CE Print Service 

  • C: Program Files (x86) > Clubessential > CE Print Service 

• The file system logs can be found either under:

  • C: Program Files (x86) > Clubsoft > CE Print Service > WindowsService 

  • C: Program Files (x86) > Clubessential > CE Print Service > WindowsService

• The logs will have a file name of: 

  • PrintLog-YYYY-MM-DD

7) If our club needs to add or move a printer, what steps should be taken?

• Determine the machine that the printer will be installed on.  

  • Check if that machine has the Clubessential Point of Sale Print Service installed on it or not

    • If it does: 

      • Install the printer 

      • Update/Add the print device in CMA indicating the the machine name it’s installed on and the share name 

    • If it does not: 

      • Ensure that the machine with the POS Print Service can talk to the machine in which the printer will be installed (that they are on the same network)

      • Install the printer

      • Ensure that file and print sharing is enabled on the machine the printer was installed

      • Update/Add the print device in CMA indicating the the machine name it’s installed on and the share name 

8) What troubleshooting steps can our club take when jobs are not printing?

• Step 1: Verify that the print jobs are showing in the Clubessential Print Service logs. Access the logs in CMA by navigating to System > System Settings > Point of Sale.  Click the “View Print Service Logs”.  Ensure the Start Date reflects the date/time of the logs you want to view and click “Load Data”.  Please note that print jobs take 5 minutes to appear in this log. 

  • If the print jobs are *not* showing in this log, please contact Clubessential Support. Otherwise, note the machine name that the print service is sending the print jobs to and proceed to the next troubleshooting step.

• Step 2: Verify that the Point of Sale Print Service (CE Print Service) is running on the machine indicated in the logs by looking at that machine’s Windows Service List.  

• Step 3: If the Point of Sale Print Service (CE Print Service) is running but print jobs are not printing, check the file system logs to see if the print jobs are showing there. The file system logs can be found within the same folder that the Point of Sale Print Service is installed. The service creates a new log file every day and logs every print job that it receives. 

  • If the print jobs are *not* showing in the file system logs, possible issues could be:  

    • The server/machine the Point of Sale Print Service is running on has lost internet access.  Internet access is required for receiving print jobs. 

  • If the print jobs *are* showing in the file system logs but the jobs are not printing, possible issues could be: 

    • The service/machine where Point of Sale Print Service is running can’t connect to the printer.  Ensure there is network connectivity between the two machines and ensure that “File and Printer Sharing” is turned on. 

    • The Point of Sale Print Service may be running under an account that is “locked down” preventing access to the printers.  By default, the service runs under the Network Service account.  Try running it under the System account or an Administrator account to see if that works.  

    • The user may not have access to the printer.  Ensure the user has proper security permissions to access the printer.  

Best Practices

FAQs