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An Area is used to define settings pertaining to a designated location of the Club where transactions will occur. Although Areas are set up during Implementation, occasionally, an area will need to be modified to coincide with operational changes. In this document, we will discuss the various settings to be maintained in a Retail Area.
Important: It is NOT recommended to create a new Area without first contacting Clubessential Support.
The Golf Shop at a Club has expanded, and has a new Manager with an increased focus on Customer Service and operational efficiencies. As such, changes to the original configuration of the Golf Shop area will need to be made. For example, the Draw Member Favorites button will now be enabled so that Staff can view and inquire about Member satisfaction regarding the latest 10 items purchased by the Member. Additionally, the Require Comp Selection option will be enabled to ensure visibility is gained as to why staff is providing complimentary items by requiring them to enter a reason code.
To access Areas,
1) Navigate to System across the top toolbar and select Areas.
2) The Areas Grid will launch.
3) The primary functions associated with managing Areas are embedded in the Area setup screen, which can be accessed by double-clicking on an existing Area.
Retail Areas - Tab Overview
In this section we will review the various tabs within a Retail Area.
Name - Enter the Name of the Area.
Description - Enter an optional Description of the Area.
Screen Group - Select the Screen Group/ Menu to be displayed at POS for the Area.
Active Layout - Not applicable to Retail Areas.
Tab Payment - Not applicable to Retail Areas.
POS Type - For Retail Areas set this field to Retail.
Department - Select the Department to be associate with this Area (Required).
Area Category - Select the Area Category to be associated with this Area (Required).
Manager - Select the Manager of this Area using the lookup (Optional).
Display Order - Not applicable to Retail Areas.
Schedule Overrides - This allows the user to override the Screen Group (Menu) that shows in the POS, during a certain time frame for this Area.
1 & 2 ) Enter the Start and End Time of the Schedule Override.
3) Select the Screen Group to show during this time frame.
4) Select Save.
Numbers highlighted in red are not applicable to Retail Areas.
Allow Clock In/Out - Check if employees will be clocking in/out in this Area. When checked, a clock-out button will appear on the POS.
- Require a Send Before Printing Receipt - Not applicable to Retail Areas.
Default POS to Guest Member - If checked, the POS will default to the Guest Member Account at the POS.
- Require PIN and Swipe Card for Login - If checked, users are required to enter an ID to access POS.
- Disable Gratuity Button on Settlement – If checked, the gratuity button on the settlement screen will not be accessible.
- Require Ticket Cover Count – Not applicable to Retail Areas.
Prompt for Cover Before Send - Not applicable to Retail Areas.
Prompt for Cover Before Table Select - Not applicable to Retail Areas.
Disable Gratuity Prompt with Credit Card - If checked, user will not be prompted to enter a gratuity amount when tendering a transaction to credit card.
Discounts Do Not Change Service Charge - Not applicable to Retail Areas.
Do Not Require Send Before Exit - Not applicable to Retail Areas.
Send With Quick Settlement - Not applicable to Retail Areas.
Draw Member Favorites Button - If checked, an additional tab will populate called Members in the POS. This tab shows above the Screen Group when a member is selected. This tab will show the 10 most recent items the member has purchased.
Show all Open Tickets in POS - When unchecked, users will only see their own tickets. Check this box to allow servers to see ALL open tickets.
Show Meal Period Name on Statement - Not applicable to Retail Areas.
Hide Dependents in POS - Removes all Dependents from the POS Member Look-up.
Show Member Preferences - If checked, Member Preferences will be accessible at POS.
Hide Quick Cash - If checked, the Quick Cash button will not be accessible.
Hide Quick Member Charge - If checked, the Quick Member Charge button will not be accessible.
Show POS Check-in - This will display the check-in feature at POS. If the club has an area where members have to check-in (i.e. Fitness Area, Pool) this box will need to be checked for that area.
Member Check- In Item - Select the Item to be charged when a member checks in.
Guest Check- In Item - Select the Item to be charged when a guest checks in.
Hide the gift card balance button in POS - This will remove the ‘Gift Card Balance’ button in the POS.
Hide the ‘Labor’ Tab in POS - If checked, the user will not be able to see the Labor Tab in this Area.
Prompt for member on seat in POS - Not applicable to Retail Areas.
Show Summary Breakout on Statement - If checked, transactions can be broken out on statements either by Item Group or Item Category (Specific Items cannot be shown on a statement, Item Category is the lowest level that can be shown).
Note: If breaking out by Item Category, navigate to the Statement Options Tab and hit Select All. Any category not checked on this tab with show as ‘Other’ on statements.
Prompt for Send on Re-Order - Not applicable to Retail Areas.
Request Member Email on POS ticket - If checked, the user will be prompted to enter an email address if the member does not have one on file.
Print Email on Same Receipt - If checked, the email entered will print on the receipt.
Use Coursing - Not applicable to Retail Areas.
Use Firing - Not applicable to Retail Areas.
Require Comp Selection - If checked, the user is required to select a Comp reason when Comp Item is selected at the POS.
Allow Employees to Change Display Order in POS - If checked, a Move Up/ Move Down feature will be enabled to allow employees to adjust the order of the items appearing on a ticket in POS.
Show Print Preview on Pay/Settle in POS - If checked, the user will be shown a print preview of the print and settle ticket when their respective buttons are selected.
Show Print Preview on Send in POS - Not applicable to Retail Areas.
Group Like Items at POS - If checked, like items will be grouped together to create one line on the ticket in POS. For instance, if 2 of the same sleeves of balls are selected, rather than have 2 separate lines, the POS will group them together on 1 line.
32. Show Company Toggle in Member Lookup at POS
If your club has a multi-company setup, leaving this option unchecked will default the POS device to searching ALL Companies when searching for a member to add to a ticket. When left unchecked, there is no way to control narrowing the member search down to just a single company.
If your club has a multi-company setup. checking this option will cause a Company Toggle to appear within the POS device when searching for a member to add to a ticket. This toggle can then be used to control searching for members only within the Company assigned to the Area, or searching for members within ALL Companies.
Note: If your club is a single company club and you check the Show Company Toggle on Member Lookup At POS, the Company Toggle will appear within the POS device but will not control the company search criteria since there will only always be 1 company to search. Selecting either All Companies or Current Company will result in the searching the 1 company.
Classic POS: Example of the Company Toggle displayed on the Member Look-up Screen. Clicking the toggle button will change the button wording from Current Company (which will limit the search to the Company assigned to the Area) to All Companies (which will search across all companies).
Mobile POS: Example of the Company Toggle displayed on the Member Look-up Screen. Clicking the checkbox will search All Companies. Unclicking the checkbox will limit the search to the Company assigned to the Area.
33. Show Tee-Time as Read Only at POS - Not applicable to Retail Areas.
Standard Messages can be created to help quicken the transaction process at the POS. Retail Areas can include only Comp and Discount reasons.
To create a new message, first navigate to the Buttons tab, select the New Icon, give the message a Name, Value (This is what will appear at the POS), and a Type. Lastly, select Save & Close when finished.
Comp and Discount
Standard Comp and Discount reasons can be added. Any Button with a Type of Comp and Discount will appear when the Comp Item and Discount Item buttons are selected at the POS.
The Member Details tab allows the user to configure the information that shows when Member Info is selected at the POS.
Show Member Minimums
Show Credit Book
Show Custom Fields
- Member Groups
The Member Filter Tab allows the user to omit certain Member Types from showing in the POS.
To apply this feature, select the correct Area and navigate to the Member Filter Tab. Select the Applicable Member Types. Any members within the Member Types selected on this screen will not show in the POS for the Area they are selected.
Not applicable to Retail Areas.
If the Employee Scheduling Module is utilized and the user would like to override the system set employee scheduling rules, please select the Override System Employee Schedule Settings check box.
Once selected, additional options will populate. Options include:
Close Time - This is the time the Area closes.
Enforce Employee Schedule - If schedules are not currently set to be enforced on a system wide basis and the user would like this Area to enforce employee schedules, check Enforce Employee Schedules.
Allow early clock in - If checked, please specify how many minutes in advance users can clock in.
Allow late clock out - If checked, please specify how many minutes late an employee can clock out.
The Ticket Options tab is where the Send, Pay, and Settle Ticket templates are applied. Please contact Clubessential Support for more information on this tab.
To add/ remove columns from the various grids within the POS, please see the below instructions on each specific grid.
To add/ remove columns on the Closed Tickets screen in System Tools, please navigate to the Closed Tickets Tab and check/ uncheck the applicable columns. Available columns are included in the screenshot below.
To add/ remove columns on the Member History screen, please navigate to the Member History Tab and check/ uncheck the applicable columns. Available columns are included in the screenshot below.
To add/ remove information next to the Member Info button, please navigate to the Member Info Tab and check/ uncheck the applicable columns. Available columns are included in the screenshot below.
To add/ remove columns on the Member Lookup screen, please navigate to the Member Lookup Tab. Current Visible Columns are on the left, and Available Columns are on the right. Assign a column by selecting an Available column and clicking on the Left Arrow. Conversely, to un-assign a column, click on the Assigned column, and then click the Right Arrow.
The order the columns appear at the POS can be arranged using the Move Up/ Move Down feature at the bottom of the selected Visible Columns.
To add/ remove columns on the Open Tickets screen in System Tools, please navigate to the Open Tickets Tab and check/ uncheck the applicable columns. Available columns are included in the screenshot below.
To add/ remove columns on the main Ticket List screen, please navigate to the Ticket List Tab and check/ uncheck the applicable columns. Available columns are included in the screenshot below.
When setting up areas, ensure the settings in the system, align with the best possible operational flow of your respective Retail area. If settings are not necessary/used, ensure they are disabled to prevent staff from clicking unnecessary buttons.
Use settings to provide opportunities for your staff to enhance the Member experience. Settings such as Member Info, Member Preferences, and Member History can increase your staff’s ability to provide a better level of service to your Members.
Q: When settings are changed in the POS, do users need to exit out, and log back into the POS for the changes to take effect?
A: Yes, once changes are made, ensure users exit, and log in to a new POS session to ensure change(s) in settings take effect.
Retail Areas - Guide