Courts Member Booking

Owned by Emily Latham
Last updated: Jun 30, 2023 by Emily Carlson
3 min read

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Overview

Reserving a Court online is an easy way to book your next match or to register for upcoming events and tournaments. Court Reservations will allow you to access court reservations, court details, and event registrations.

Required Permissions

  • Courts, Reservations, Spa and Other Reservations Administrator

Accessing the Tool 

  1. Access the Courts Booking Calendar, the location may vary depending on your club’s navigation structure.

  2. The Courts Calendar will default on today’s date. Using the datepickers, you can move forward or backward in time as needed. 

Booking a Court 

  1. Click on any open time slot to begin booking (open time slots are in white or light blue). This will launch the Booking Window where you will add the reservation details.

  2. At the top of the Booking Window you can change various settings for the reservation:

    • Date

    • Time

    • Duration of Reservation (typically in minutes: 30, 60, 90) - if the duration that you select is unavailable, the system will default you to the next highest available duration

    • Court Grouping - used if you have various types of courts like: tennis, pickleball, bocce, etc.

    • Court 

    • Party Size - this will change the number of plays in the player section accordingly.

  3. Next, type the player’s names into the player sections. To begin, type the member’s last name then a comma, and then their first name. The member will then appear in the dropdown list, click their name to assign them to the player list.

  4. You can also add other types of guests such as:

    • New Guest - stores guest information in the system so they can easily be added next time.

    • Guest TBA

    • TBD

    • Need Player - allows other members to join the reservation.

  5. If a member is bringing a guest and you have the guest information, it is advisable to use the New Guest option in the Player Fields. This will store the guest’s information which allows you to add the guest to a future reservation faster.

  6. To add a New Guest, click New Guest. Click OK on the pop-up window to continue.

  7. Add the guest’s information accordingly, and click Add Guest.

  8. To the left of the player section there will be checkboxes which are checked by default. These are tied to Notifications. It is best to keep this checked so that players will receive updates on Reservation Confirmations, Reservation Reminders, and Reservation Edits/Cancellations

  9. At the bottom of the booking window, you’ll have options to add notes and to set up a recurring reservation.

  10. The Comments section is used for member notes, and is visible to members.

  11. Click Make Reservation to save the reservation.

Editing/Canceling a Reservation

You can easily edit or cancel a reservation for a member by clicking on the reservation from the Court Calendar within the Court Admin Dashboard.

This will launch the Booking Window where you can make edits to the reservation.

To cancel a reservation, click Cancel Reservation.

Best Practices

 

FAQs