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As of 6/1/2021, Clubessential will no longer be supporting this Voice Messenger tool. |
Table of Contents
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Overview
The CVM feature allows you to quickly reach club members with important news, such as during emergency alerts.
Some items to note regarding the CVM:
It’s included with your website – there’s no setup needed.
There is a $0.20 cost per minute of completed call – you’re only charged if answered.
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Required Permissions
Admin
Clubsesential Voice Messenger
To access the CVM, hover your cursor over the ADMIN (top left of your screen), and click Voice Messenger:
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After you click the Voice Messenger link, you’ll be taken to the below screen:
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Create a New Message
To create a new voice message to send to members, click the Create New Message icon:
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Follow the instructions on the screen regarding recording your voice message:
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After you record your voice message, and while you’re still on the phone, you’ll have the options to accept, review, and re-enter your message. Once you’re happy with your message, and you accept it, it’ll be added to your list of messages.
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View and Manage Messages
To view your list of messages, click theManage
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Messages icon:
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The Manage Messages page will show you all of the messages you’ve recorded (along with the dates and times they were recorded), and will allow you to re-record or delete any of them.
Send a Message
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To send a message, click the Send Existing Message icon:
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Follow the instructions on the Send Existing Message screen:
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View Call Reports
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To view call report statistics, click the Call Reports icon:
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The Call Reports page will show you all of the pertinent statistics related to your calls, as well as any pending calls you’ve scheduled
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Best Practices
FAQs
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Q: What phone number in the directory is selected to receive the message?
A: The 1. Phone 1 directory field will be selected. Often times this is the Home or Primary Home Field.
Q: What does the 'Do Not Call' portion mean, in reporting?
A: The Voice Messenger system is actually hosted through a third-party system. This system links to the national 'do not call' list. Any person found on that list will be listed as such in the reporting. Also, if an admin selects the option "Live Answer Only", any calls that go to voicemail will be listed as "do not call".
Q: How does the club get charged for each successful call?
A: CE will invoice the club quarterly for all successful calls. ($0.20/call)
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