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Note

As of 6/1/2021, Clubessential will no longer be supporting this Voice Messenger tool.

Table of Contents

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Overview

The CVM feature allows you to quickly reach club members with important news, such as during emergency alerts.

Some items to note regarding the CVM:

  • It’s included with your website – there’s no setup needed.

  • There is a $0.20 cost per minute of completed call – you’re only charged if answered.

Required Permissions

  • Admin

Clubsesential Voice Messenger

To access the CVM, hover your cursor over the ADMIN (top left of your screen), and click Voice Messenger:.

Create a New Message

To create a new voice message to send to members, click

  1. Click the Create New Message icon

:

  1. .

  2. Follow the instructions on the screen regarding recording your voice message

:

  1. .

  2. After

you record your

  1. recording the voice message, and while

you’re

  1. still on the phone,

you’ll have the options to

  1. either accept, review, and re-enter

your

  1. the message. Once

you’re happy with your message

  1. complete, and

you accept it, it’ll be added to your

  1. accept to add to the list of messages.

View and Manage Messages

 To view your list of messages, click

  1. Click the Manage Messages icon

:

  1. .

  2. The Manage Messages page will show

you

  1. all of the messages

you’ve

  1. previously recorded (along with the dates and times they were recorded), and will allow you to re-record or delete any of them.

Send a Message

To send a message, click

  1. Click the Send Existing Message icon

:

  1. .

  2. Follow the instructions on the Send Existing Message screen

:

  1. .

View Call Reports

To view call report statistics, click

  1. Click the Call Reports icon

:

  1. .

  2. The Call Reports page will show

you

  1. all of the pertinent statistics related to

your

  1. calls, as well as any pending calls

you’ve

  1. that have been scheduled.

Best Practices

FAQs

  1.  Q: What phone number in the directory is selected to receive the message?

    A: The 1. Phone 1 directory field will be selected. Often times this is the Home or Primary Home Field.

     

    Q: What does the 'Do Not Call' portion mean, in reporting?

    A:  The Voice Messenger system is actually hosted through a third-party system.  This system links to the national 'do not call' list.  Any person found on that list will be listed as such in the reporting.  Also, if an admin selects the option "Live Answer Only", any calls that go to voicemail will be listed as "do not call".

     

    Q: How does the club get charged for each successful call?

    A:  CE will invoice the club quarterly for all successful calls.   (There is a $0.20 /call)cost per minute of completed call – only charged if answered.