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Office Help Home

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Clubs using 3rd party accounting systems (Jonas, Northstar, IBS, Clubtech and others) can use this guide to help manage exceptions identified through Gofer (Clubessential’s proprietary data translation toolset), and ensure statement and payment information translates properly to the Paycloud system, and any exceptions are handled appropriately.

Use Case(s):

  • A Club is using a 3rd party accounting system and:

    • A Member’s statement does not appear proper in Paycloud.

    • A Member’s statement is missing from Paycloud.

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Content

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Note: Paycloud Admin URL will appear as follows:  https://CLUBNAMEadmin.clubepay.com/. If you do not have your username and password, please contact support for assistance (support@clubessential.com).

Review Statement Processing Errors

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Note: Additional options for handling other error types will be made available in the future.  For additional errors or questions, contact support@clubessential.com for further assistance.

Best Practices

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