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All reservation systems have default email confirmations to notify users when a reservation is made, updated, or cancelled. Default reservation emails can be easily customized to add your own personal message or personal imagery or logos. These notification emails are also a great way to cross market upcoming events or to share important news.

Use Cases:

 

  • As an Admin, I would like my members to receive a copy of a confirmation of any changes made to their reservation(s). Members will receive customized emails when making any changes to existing reservations as well as when creating new reservations. The content of the email is fully customizable through the site editor.

 

  • As an Admin, I would like to brand my notification emails with a logo and cross market upcoming events at the club via confirmation emails. Admins are able to use the full resources of the editor tool by adding a personalized logo. Admins can also add flyers and/or links to cross market club events.

  • As a member, I would like to receive a confirmation email after making a reservation, changing a reservation, or cancelling a reservation. Members will receive an email notification upon the instance of any changes made to current reservations, as well as confirmations.

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This video contains highlights from a training Webinar given on Creating Booking Notifications.

 



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Accessing the Tool

From the Admin Dashboard of any Reservations system, hover over Administration. Then, hover over Notifications and choose Manage Notifications.

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A: For more information on how to set up Text Messaging and how to manage member accessibility, please see the Text Messaging Guide.


Best Practices


 

  1. The SMS notification is limited to 160 characters, the message will need to brief here.
  2. Users can create additional emails to send to Members or Guests by using the Add New links as well
  3. When using Snippets, make sure they are always capitalized and use two pound signs before and after the snippet. Example: ##MEMNAME##.

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