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Default messages are highly customizable using snippets. Snippets are special codes that pull in personalized member information and reservation details into the default message. Snippets are formatted with pound signs and should always be in all capital letters. The example below shows the Member Name snippet; ##MEMNAME##.

 When adding your own snippets or creating a new message, users can access snippets by clicking on insert, then snippet. Users will choose Page Specific to access snippets related to reservations. Click on the snippet to insert it into the body of the email. Some sample snippets are provided below. 

Send as Text Message/SMS

 Below the email body you have the option of an added a text-only version of the message which is for anyone who may have opted out of HTML emails. This section will only contain plain text but you can still use snippets here to customize the message.

There is also an SMS version for any member that may have opted into receiving SMS communications from the club.

 Please Note: The SMS notification is limited to only 160 characters so the message will need to brief here.

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A: For more information on how to set up Text Messaging and how to manage member accessibility, please see the Text Messaging Guide. 

Best Practices

1. The SMS notification is limited to 160 characters, the message will need to brief here.
2. Users can create additional emails to send to Members or Guests by using the Add New links as well.
3. When using Snippets, make sure they are always capitalized and use two pound signs before and after the snippet. Example: ##MEMNAME##.

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