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Note: Paycloud Admin URL will appear as follows: https https://CLUBNAMEadmin.clubepay.com/. If you do not have your username and password, please contact support for assistance (support@clubessential.com).
Review Statement Processing Errors
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As shown below, the bottom half of the screen indicates what is causing the error. For this member, the balance due on the statement does not equal what the items on the ticket add up to. The club will need to check their accounting software to find out why the numbers don’t match and can reject the statement if it is found to be incorrect.
Note: Additional options for handling other error types will be made available in the future. For additional errors or questions, contact support@clubessential.com for further assistance.
Best Practices
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