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- The Screen Group (POS Menu) is user-defined: buttons can be set up to access a single Item, Item Category, Combo, single Modifier, Modifier Group, or another Screen Group. Please see our POS - Screen Group Designer document for more information on managing Screen Groups.
- Navigate to the applicable button within the Screen Group, and either touch or click to add the Item to the Ticket. In this example, we are navigating to the Sandwiches Item Category Button, and select the Hamburger Item to add to the ticket.
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3. If there are Forced Item Modifiers associated with the Item, users will be brought directly to the corresponding Item Modifier Group screens. If there are no Forced Item Modifiers associated with the Item, the Item will be added directly to the Ticket. In this example, the Hamburger Item is asking us to select a Meat Temperature, Additional Toppings, Cheese Preference, and a Side. Forced Modifiers will vary by Item.
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Note: If the Item Modifier Group allows users to choose Multiple options within a Modifier Group, simply select the Check Mark once all applicable Modifiers have been selected. This will move the user to the next Item Modifier Group screen.
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Note: For more information on Item Modifiers, please navigate to our Manage Item Modifiers manual.
4. Select the Seat in which the Item should be placed.
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Notes: If you know the Seat Number prior to entering the first Item, simply select the Seat Number, and the Items you enter will be automatically placed on the selected Seat.
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5. The Item will then be added to the Ticket with Pricing, Coursing, Seating, Modifiers, and Modifier Upcharges included.
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6. To navigate back to the main Screen Group, select the Home button or the Back Arrow to get to the previous screen.
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7. As mentioned, if you know the Seat Number prior to entering the next Item, simply select the Seat Number, and the Items you select next will be automatically placed on that selected Seat.
Note: Please note the Selected Items Screen will update to reflect the Items entered on the Seat you have currently selected. In this instance, we entered the Hamburger on Seat 1, if we then select Seat 2, the screen will not have any items entered because there are no Items entered on Seat 2.
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Note: To view ALL Items entered on the Ticket, select the ALL option.
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8. Proceed to
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add any additional Items to the Ticket as needed. In this example, we have entered a Hamburger and Bud Light on Seat 1, and Buffalo Wings and Corona on Seat 2.
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Sending to the Kitchen
After the appropriate Items are added to the Ticket, touch or click Send to send the Items to the Kitchen. Once Items have been sent their font color will change to Red.
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Editing Items
- To access the functions associated with Editing an Item (Eg. Delete, Discount, Upcharge, etc), touch or click the applicable Item from the Selected Items Screen.
Note: Available options will vary depending upon if the Item has been Sent to the Kitchen.
Has Not Been SentSent Has Been Sent
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2. Below we will discuss each option associated with Editing an Item. Please select the option applicable to your scenario for more details.
Upcharge- Will prompt for an amount to override and increase the price of an Item.
Discount - Gives users the ability to discount an Item. Requires security rights.
Comp - Gives users the ability to comp an Item. Requires security rights.
Remove Discount- Gives users the ability to remove any discounts currently added to an Item.
Reorder - Used to reorder Items already Sent to the Kitchen (Eg. Another Round of Drinks).
Change Quantity - Users can change the Quantity on an Item (including making quantity negative for a credit). Please note you cannot change the quantity of an Item after it has been sent to the Kitchen.
Add Message - Users can add an additional message or prep instructions for an Item. This message will be included on the prep Ticket to the Kitchen.
Change Modifiers - Users can add, change, and delete Item Modifiers. This function can only be performed if the Item has NOT been sent to the Kitchen.
Delete - Used to Delete an Item from a Ticket. If the Item has already been Sent, the user will be prompted to enter a reason for voiding the Item. A Void Ticket will then be sent to the Kitchen.
Change Seat Number - If using seat positions, this allows you to assign or change the seat.
Change Course - If using coursing, user can use this feature to change the default course for an item. For example, if an Item was set up as an appetizer but the member wants it as an entrée, you can change the course to properly group on the prep ticket using this feature. Please note you cannot change the course after an Item has been sent to the Kitchen.
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