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Table of Contents
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Overview
The Office System allows for member specific, employee-specific, conditional, and delivery of messages to be created and displayed at the POS. Member specific messages will show when the member is assigned a ticket at the POS, employee-specific messages will show when the employee signs into the POS, and Conditional messages will show when the conditions are met at the POS. Use Case(s)
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Accessing the Tool
To access POS Messages,
1) Navigate to the Point of Sale module from the left user menu in CMA and select Messages.
2) The POS Messages Grid will launch.
3) The primary functions associated with managing POS Messages are embedded in the POS Message setup screen, which can be accessed by double-clicking on an existing Message, or clicking the New button.
Creating a New Message
To create a new Message,
Navigate to the POS Messages Grid and perform either of the following to launch the POS Message setup screen:
a. Click the New icon on the toolbar.
b. Right-click anywhere on the POS Messages Grid and select New.
The POS Messages setup screen will launch.
General Information
Complete Information as shown/listed below.
1) Subject - Enter the Subject of the POS Message.
2) Body - Enter the Body of the POS Message.
3) Expiration - If the message has an expiration date, enter it here.
4) Urgent - If checked, Urgent will display on the message in POS.
5) Delivery - If checked, a Delivered button will populate on the message in POS. If selected, the message will not show again when the member is selected, or an employee signs in to the POS.
6) Conditional - If checked, additional options will populate to specify the conditions of the message.
7) Enable Area Filters - If checked, an additional tab will populate called Areas. If the message should only show in certain areas, please specify the applicable Areas on this tab.
8) Form - Only applicable when Conditional is checked. Leave this set to Close Ticket.
9) Condition - Only applicable when Conditional is checked. Leave this set to Cover Count Greater Than.
Member Specific Messages
A member specific message will show when the member is assigned a ticket at the POS. To specify the member(s) to receive the message:
Navigate to the Members tab and select the applicable members. Use the Select All or Un-Select All features in the right-hand corner, if applicable.
Again, when the member is assigned a ticket at the POS, the message will appear.
Employee Specific Messages
An employee specific message will show when the employee signs in to the POS. To specify employee(s) receive the message:
Navigate to the Employees tab and select the applicable employees. Use the Select All or Un-Select All features in the right-hand corner, if applicable.
Again, when the employee signs into the POS, the message will appear.
Conditional Messages
The Office system allows the user to create a Conditional Message that will populate on the Close Ticket screen in POS, when a ticket exceeds a specific Cover Count.
To create a Conditional Message, follow instructions shown/listed below.
1) Enter the Subject and Body of the message as normal.
2) Select Conditional.
3) Enter an Expiration date if applicable.
4) Form - Leave this set to Close Ticket.
5) Condition - Leave this set to Cover Count Greater Than.
6) Value - Specify the Cover Count that needs to be exceeded for the message to appear.
Now, when a ticket at the POS has a Cover Count of 8 or more, a message will appear when the server selects Close Ticket.
Delivery Messages
Delivery Messages can be used to alert staff to provide a one-time message to a specific member.
To set up a Delivery Message, follow instructions shown/listed below.
1) Enter the Subject and Body of the message as normal.
2) Select Delivery.
3) Enter an Expiration date if applicable.
4) Select the member(s) that will trigger the message on the Members Tab.
Again, when the member is assigned a ticket at the POS, the message will appear. However, for a Delivery Message, there will be an additional option called Delivered. Select this field when the message has been delivered to the member. After delivered is selected, the message will no longer appear when the member is assigned a ticket at the POS.
This is mostly used to prevent the member from receiving repeated messages.
Best Practices
Oftentimes, it is a good idea to establish a general format for writing messages to increase your Staff’s ability to easily understand communicated messages. For instance, if a Member has a food allergy, use, “Attn: Dining - Food Allergy” to preface the message. Or for All Employee messages, include that it is an all employee message by starting the message with “Attn: All Staff” and then append the nature of the message prior to adding details - ie., Attn: All Staff - Monthly Meeting”. Using specific formats to highlight the audience as well as the topic can train staff to quickly and consistently interpret your Club’s messages.
Keep tabs on your messages to ensure they are reaching the appropriate parties. To identify whether or not a message has been viewed or delivered, open the message in CMA and review the columns next to the assigned Employees or Members.
FAQs
Q: Can I assign a message based on Membership Groups, rather than individual Members?
A: While POS messaging is a very useful way to deliver messages to Members, Member Groups do not integrate with POS Messaging. Utilize other methods of communication to reach targeted groups of Members such as blast emails, notifications, or text messages.
Q: If more than one message is assigned to an Employee/Member, will both messages display?
A: Yes, messages will display one at a time, until all assigned messages have been shown and acknowledged.
Downloadable Guide
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